Benchtop Repair Engineer

Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your commercial, analytical and technical skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic Service this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.What are your responsibilities?Schedule and perform preventive maintenance on all application lab systems.Coordinate and perform instrument and benchtop repairs in line with customer requests and contractual obligations.Responsible for instrument testing and calibration, electrical and mechanical repairs and parts ordering.Responsible for returning repaired systems back to the customers.Track and report call details in appropriate system of record.Performance validations using company certified procedures; problem diagnosis and system repair. Align, repair, replace and or balance component parts and circuitry as required.Reassemble and calibrate instruments and equipment.Schedule and complete Help desk assigned in-house service jobs in a timely fashion.Serve as Technical point of contact and the subject matter expert.Assist Operations Manager with routine maintenance needs.Provide back-up support for the US Helpdesk on an as needed basis, as requested by Director of Customer Support.Overnight travel may be required periodically for training or field backup (IMPACT:Customer satisfactionGrowth and profitability of After Sales RevenueMaintain and build upon the professional image of Malvern PanalyticalWhat do you need to be successful in this role?At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work. Any previous education or experience in chemistry or a chemistry lab is a plus.Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle theseGreat to have:Bachelor''s degree preferred, AAS Electronic Technology or equivalentWhen you join:Your career will take off with the ''New Hire Training''. We continue to stimulate our employees in improving their skills, knowledge and performance by in-house, on-the-job training, and external trainings. We value entrepreneurship and commitment by offering real career possibilities;You become part of a growing company where you can shape the future of our work processes; Excellent work life balance, Competitive benefits.Malvern Panalytical is at an exciting stage in its growth and as such can offer the right candidate the ability to develop their knowledge and skills as well as good opportunities for progression. Our benefits package includes a competitive salary, an employer matched 401(k) savings, medical and dental coverage and tuition reimbursement.

Created: 2025-07-12