Client Service Representative

We are seeking an upbeat, self-starter with customer service experience to join our team at All Valley Animal Care Center!If you are passionate about helping animals and like to work in a fun but challenging workplace, this is the job for you! Must be able to interact with a variety of clients with tact and diplomacy, must be friendly and compassionate. This is a full-time position, so our ideal candidate will be able to work between 30-40 hours a week, which will include a combination of day, evening, weekend, and holiday shifts.Check out our amazing benefits!!Competitive payHospital Incentive ProgramMedical/Dental/Vision/Life Insurance packages401K MatchingPet discounts for up to five of your own pets at any Thrive Pet Healthcare locationAccess to free continuing education and other learning opportunitiesPaid Parental LeavePaid ''Purr-rental'' leave for new adoptionsMental Health and Wellness SupportTuition Support and Discounted Tuition Rates through Penn Foster!Employee Assistance ProgramContinued Career OpportunitiesThe ideal candidate is:ProfessionalDependableDemonstrates a positive attitudeExcellent CommunicationEnjoys working with awesome co-workersSuperior customer service skillsLoves pets and peopleWhy work at All Valley Animal Care Center?Although our hospital mascot, Forrest, is reason enough to work here, we also have an amazing team that works very well together.If you are passionate about pets and providing exceptional customer service, we want you to join our team! For more details about our hospital check out our website: Duties:Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessaryAccurately scheduling appointments and boarding reservations as applicable.Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.Providing knowledgeable information to clients regarding our products and services.Accurately processing payments and balancing cash receipts.Assisting in maintaining the cleanliness of client areas.Apply today! We look forward to hearing from you!

Created: 2025-10-04