Senior Endpoint Systems Engineer

Title: Senior Endpoint Systems Engineer Location: Los Angeles, CA Duration: Fulltime Under the direction of the Manager, Endpoint Systems Engineering, the Senior Endpoint Systems Engineer will design, develop and deploy integrated business applications and install packages, develop standard desktop images, monitor the endpoint environment, troubleshoot and resolve system and application issues, and provide production support to users worldwide. In this capacity, the Senior Endpoint Systems Engineer will:Assist with the design, implementation, and support of enterprise systems and platforms including MECM and Citrix Virtual Apps and DesktopsCreate application and script packages, optimize application delivery for installation on Firm endpointsTest standard applications and hardware against Firm standard imagesAutomate software application deploymentsManage and remediate vulnerabilities; deploy updates for endpoints and servers in an enterprise architectureDevelop, document and maintain Firm endpoint image for all Firm standard PC modelsDocument and maintain a standard software installation libraryResearch, evaluate and recommend software and hardware products for maintaining stable and consistent end-user environmentPrepare, test, document and deploy application updates to be installed on the Firm systemsParticipate in the assessment and review of products or program alternatives to make recommendations to managementPerform as a third-level escalation point for the IT Support Center; as needed, manage end-to-end incident from inception to resolutionInvestigate system and application problems to identify the root cause of the problem and determine and implement possible resolutionsCoordinate with IT Support and local IT analysts to resolve technical problemsAnalyze root cause problems and execute corrective actionsServe as a project technical lead to providing tasks and technical leadershipExecute plans and implement technical solution projects to refresh supported systemsInterface directly with vendors and other members of IT to solve complex or unique issuesStay abreast of new and existing Firm applications functionalitiesTravel as neededHandle additional application-related projects as assignedWork on-call on occasionQualifications :Bachelor''s Degree in Information Systems and/or equivalent certification (preferred);Microsoft Certification (preferred);At least 7 years of technical experience providing technical support for Microsoft Windows OS (preferred)At least 7 years of working in a technical customer service role within a hierarchical IT environmentAt least 7 years of standard software packaging tools and practices (MECM/SCCM)At least 7 years of standard imaging OSD tools and practices (MECM/SCCM, MDT, SMS, Altiris)Expert level of knowledge and experience in MSI and TransformsExpert level of knowledge and experience in scripting languages with a strong emphasis on PowershellExpert level of knowledge and experience in SCCM/MECM Current BranchExpert level of knowledge and experience in App-VExpert level of knowledge in Microsoft Windows 10 and Server 2016Expert level of knowledge and experience in Microsoft Office Suite version 2016 or higherModerate to Expert level of knowledge and experience with modern security architectures and concerns; moderate understanding of DLP and Information Security frameworks, concepts, and terminologyMinimum level of knowledge and experience in iManage Document Management SystemsMinimum level of knowledge and experience in Litera and legal applicationsMinimum level of knowledge and experience in Citrix XenApp/Virtual Apps and DesktopsKnowledge of Active Directory, Windows Group Policy Objects, Windows Registry, network topologies, and other fundamentals of systems administrationStrong written and verbal communication skills - provided by Dice

Created: 2026-03-07