Sr. Program Manager, Business Payment Products

Description Description The Amazon Business Payments team is looking for a talented Sr. Program Manager to lead roadmap delivery and grow our Small Business Credit Card (SBCC). As a Sr. Program Manager, you will own the development and management of one of our fastest growing business payments programs, delivering incremental value and engagement to our customers. You will ensure projects are completed to the highest possible standards in a timely manner and manage a best-in-class delivery experience at scale. You will have the opportunity to delight customers every day; working closely with product, engineering, marketing, and business operations on unique business problems that require creative problem-solving abilities. The successful candidate will be a self-starter comfortable with ambiguity, strong attention to detail and the ability to work in a fast-paced environment. This role requires an individual with excellent communication and cross-functional management abilities, who strives to learn and dig into the core business/operational questions that exist. We are looking for someone who is customer obsessed and can understand the unique challenges of our business in order to improve. This person must enjoy being a creative contributor and thrive working in a start-up environment. In this role, you will have the opportunity to display your skills in the following areas:You own program improvements, implementation and scaling; balancing opportunities with risks in a goal-oriented manner.You will create and maintain a cohesive, coordinated plan to deliver the product that meets the business priorities within budget/product requirementsYou are extremely organized and have no problem juggling numerous priorities simultaneously.You collaborate and partner across the organization to develop best practices for your function and advocate for improvements enterprise-wide.You own the identification and resolution of cross-functional issues that impedes schedules and develop plans/strategies to mitigate schedule and service quality risks; documenting and escalating business concerns via communication with key stakeholdersYou ensure that business priorities and technology resources are alignedYou are comfortable presenting your findings to large groups, both internally and externallyYou have an understanding and empathy for business objectives, continually aligning your work with those objectives to deliver business valueYou listen effectivelyKey job responsibilitiesYou own roadmap planning across internal and external teamsYou design and improve prioritization frameworks to ensure we are meeting the needs of the business while meeting the needs of our customersYou drive scale into our business operations through data empowerment initiatives, helping our teams work smarter, not harderYou help scale our business presence across Amazon and represent our brand and priorities in meetings effectivelyYou relentlessly optimize, finding ways to reduce churn, improve quality and reduce operating overheadYou author program investment updates and documents that scale across AmazonAbout the teamOur team is focused on making working capital simpler, seamless and more rewarding for the business customers we serve. We do this through our co-branded credit card offering, building experiences that leverage the core pillars of Amazon''s Customer Experience for small businesses.Basic Qualifications 5+ years of experience in program or project managementExperience using data and metrics to drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipBachelor''s Degree required7+ years relevant work experienceStrong SQL and/or Excel skillsExperience working with a broad set of internal stakeholders including Product Managers, Software Engineers, Accounting, Marketing, and BI/Data SciencePreferred Qualifications Payments or financial services industry experienceExperience managing external relationshipsWorld class sense of humorAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.Basic Qualifications 5+ years of experience in program or project managementExperience using data and metrics to drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipBachelor''s Degree required7+ years relevant work experienceStrong SQL and/or Excel skillsExperience working with a broad set of internal stakeholders including Product Managers, Software Engineers, Accounting, Marketing, and BI/Data SciencePreferred Qualifications Payments or financial services industry experienceExperience managing external relationshipsWorld class sense of humorAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Created: 2025-11-15