Manager, Integration Engagement Management - NORAM

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.Manager, Integration Engagement Team NORAMExpedia Group recognizes our success is dependent on the success of our people. We are the world''s travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people''s lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.Whether you''re applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.Our family of travel brands includes: Brand Expedia®, ®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, .au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, â„¢, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.What you''ll do:* Empower, develop, and lead members of your team including individual contributors and other management* You will advocate for key connectivity concepts in design and product steering plans Working jointly with Integration Services, Account Management, Connectivity Operations, Program and Product management teams to* Plan and drive the IEM team processes improvements, tasks and KPIS to align with quarterly strategies and goals* Building and supervising all critical metrics, SLAs associated with core integration projects* Report metrics related to capacity, pipeline, and forecast, as well as partner satisfaction to leadership* Clearly communicate and record the status of applicable integration projects in multiple Product/Program meetings* Provide functional expertise for the APIs and programs offered* Own, build and improve the day to day engagement processes* Work with Engineers and Technical Support as technical issues arise during integration projects to unblock the teamWho you are:* Driven to continuously improve EG API solutions and integration partners'' experience. Strong operation and process development background or experience* A low ego, empathic leader who builds a safe, transparent environment for the team and who promotes a diverse and broad culture, encourages and regularly gives developmental feedback to team and others* Ability to understand sophisticated problems, assess and vet all available information, and provide and implement the best possible technical solutions for both our clients and EG* Detailed, quality-focused, organized self-starter with excellent presentation and interpersonal skills* Ability to work in a diverse, fast paced environment, to adapt and master changes to technology and products.* Experience prioritizing projects and initiatives simultaneously with a passion for customer service* Previous experience with APIs integration projects and connectivity tools, Professional Services, Consulting and Project Management* Some experience or proven knowledge with Internet technologies and API protocols (HTTP, SSL, REST, GraphQL, JSON, XML)* Strong written and oral communication skills* Organization and time management skills, rigor, attention to detailsAt Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees'' safety and well-being, so we''re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.About Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group''s family of brands includes: Brand Expedia®, ®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Groupâ„¢ Media Solutions, Expedia Local Expert®, â„¢, and Expedia Cruisesâ„¢.© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group''s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you''re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is [Click Here to Email Your Resumé]. The official website to find and apply for job openings at Expedia Group is /jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee''s I-9 to confirm work authorization.

Created: 2026-04-04