Senior Engineer, Customer Quality (Onsite)

Date Posted:2022-08-12-07:00Country:United States of AmericaLocation:HVT01: S&IS (FUS) - Vergennes 100 Panton Rd, Vergennes, VT, 05491 USAThe Collins Aerospace site in Vergennes, VT has an opening for Customer Quality Senior Engineer. This position will be key in monitoring and leading Quality and Continuous Improvement activities and in representing the Quality function with our key customers.The role requires an individual capable of working collaboratively with the all functions as part of an Integrated Product Team (IPT) in the value stream. Supporting functional groups to implement process improvements through application of appropriate tools, to drive positive change within the company culture. Resulting in measurable improvements in the customer scorecard.A positive attitude, drive for continuous improvement and ensuring the voice of the customer is represented at all times are essential for this role. Candidates should be confident, self-motivated, work well within a team and have the ability to communicate and work at all levels within the business.Primary Responsibilities:* Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules* Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements* Drive problem resolution through to completion for customer SCAR''s and internal escapes. Ensuring key milestones are met, i.e. Containment, Root Cause Analysis, Mistake Proofing* Utilizes PPAP core elements (PFMEA, MSA, Process Flow and Control Plans, etc.) to identify risks and propose mitigation solutions* Participate in contract review, ensuring customer specific requirements are understood and effectively communicate throughout the business* Maintain reports, databases and assists with the management of the QMS including: customer scorecards, corrective actions, manufacturing dashboards and CPI project tracker, updating weekly and monthly quality reports as required* Participate in customer calls and coordinate / host 2nd party (customer) visits and site audits* Understands and communicate the ''voice of the customer'' (externally and internally) in decisions affecting quality and performance.* Work with functional groups to help internal customers define and establish quality and process improvements* Ability to communicate and work at all levels within the businessBasic Qualifications:* Bachelor''s degree and 5 years of prior relevant experience OR* Advanced Degree in a related field and minimum 3 years of experience OR* In absence of a degree, 9 years of relevant experience is required* Must be a U.S. Person/Permanent Resident ''Green Card'' holderPreferred Qualifications:* Previous aerospace/aviation AS9100 industry experience is desirable. Minimum 3 years of experience of working in Quality Management* Basic knowledge of business management systems ERP / MRP (SAP), configuration tools etc.* Previous experience in customer facing Quality role, such as hosting customer visits and audits.* Previous experience negotiating with customers to achieve mutually beneficial outcomes* Must be able to read and understand data reports to analyze opportunities for improvement* Ability to work under pressure while maintaining poise and tact in dealing with quality issues.* Proficient in Office 365* SAP NavigationCollins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers'' toughest challenges and to meet the demands of a rapidly evolving global market.Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you''ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.Collins Aerospace Diversity & Inclusion Statement:Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.* Please consider the following role type definitions as you apply for this role.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.Some of our competitive benefits package includes:* Medical, dental, and vision insurance* Three weeks of vacation for newly hired employees* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option* Tuition reimbursement program* Student Loan Repayment Program* Life insurance and disability coverage* Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection* Birth, adoption, parental leave benefits* Ovia Health, fertility, and family planning* Adoption Assistance* Autism Benefit* Employee Assistance Plan, including up to 10 free counseling sessions* Healthy You Incentives, wellness rewards program* Doctor on Demand, virtual doctor visits* Bright Horizons, child and elder care services* Teladoc Medical Experts, second opinion program* And more!Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.Note:* Background check and drug screen required (every external new hire in the U.S.)* Drug Screen only performed on re-hires who have been gone for more than 1 yearAt Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.Apply now and be part of the team that''s redefining aerospace, every day.Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms

Created: 2025-11-15