Professional Service Technician (North Chicago Area)

We have an exciting opportunity open to join our team as a Professional Service Technician in the North Chicago area!The role of the Professional Services Technician - Level I, is to provide service and support of Avidity Science products, both preventatively and on an emergency basis, in accordance with Avidity Science specifications and quality standards along with the customers'' requirements and installation of Avidity Science products/systems in accordance with Avidity Science specifications and quality standards. While each individual Professional Services Technician I will typically specialize in either service or installation, all will have the opportunity and ability to participate in both specialty areas.For over 70 years, Avidity Science has been the global leader in water purificationtechnologies in the biomedical, life sciences and clinical research markets. We are proudto be a trusted partner to the global science community, delivering high quality, innovativeproducts and unrivaled service.At Avidity Science, what you do matters. Our team ofover 400 talented employees around the world each play a vital role in delivering on ourVision of enabling science to improve the quality of life.Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values welive every day, around the world. We are passionate about our most important asset -our people and cultivate an environment that provides development opportunities to growprofessionally, and we offer a comprehensive total rewards package for your health andlife.Key Job Responsibilities:Install Responsibilities:Install systems to the specification of customer terpret drawings and instructions.Update as-built details on drawings at completion of installation and submit into office in a timely manner.Supervise contractors as required during the installation of Avidity Science systems to ensure installation schedule compliance and cost containment.Provide initial system training to the customer.Update Installation Coordinator and Project Managers on job status on daily basis.Service Responsibilities:Perform preventative maintenance on all Avidity Science products according to specifications and predetermined schedule.Provide warranty service and support on all Avidity Science products according to specifications.Provide emergency service and support on all Avidity Science products according to specifications.Review system installations and begin system mon Responsibilities:Prepare appropriate plete product certification for all Avidity Science products.Maintain accuracy of van stock.Adhere to Avidity Science procedures.Other duties as assigned by the Supervisor/Manager.Skills, Knowledge, Abilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Knowledge of standard manufacturing and business tools, including Microsoft -depth industry knowledge and understanding of customer needs and requirements.Ability to effectively communicate both verbally and in written business correspondence.Ability to learn quickly and independently.Ability to adapt quickly to changing environments.Ability to articulate and apply a customer value proposition for Avidity Science solutions.Ability to read and interpret blueprints, facility drawings and project requirements.Ability to interface with customers and contractors.Ability to translate technical product knowledge to both technical and non-technical customers.Ability to manage assigned tasks within scheduled commitments.Professional level presentation skills.Strong mechanical aptitude and problem-solving skills.Basic understanding of water chemistry.Ability to comprehend and utilize start-up and maintenance manuals.Basic computer and networking skills.Basic plumbing and electrical understanding.Physical Demands:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle or touch. The employee is occasionally required to stand and walk.The employee is regularly required to lift and carry up to 10 lbs. The employee is occasionally required to lift and carry up to 50 lbs. when lifting parts and moving equipment.Specific vision abilities required by this job include close, distance and color vision and depth perception.The employee is required to travel overnight in some geographic locations or role tasks up tp 90% of the time.The noise level in the work environment is usually moderate.Personal protective equipment when required to safely perform the job including site required lab wear.Qualifications:An Associate''s degree or similar trade experience and a minimum of three years experience in servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2026-03-07