Digital Support Engineer

OverviewDigital Support EngineerAbout the role: The Digital Support Engineer will partner with Engineering, Support, and DevOps teams across SPARC Group. This team strives to ensure customer success through continuous service improvement via incident management analysis and promoting cross-organizational collaboration. Our success is measured in fewer repeat incidents, faster resolution time, and recorded service availability that meets or exceeds the company SLA.ResponsibilitiesThe successful individual will leverage their proficiency in Digital Commerce:Collaborate with Development, QA, and support teams to understand deployment practices, processes and work towards iteratively improving releases, scalability, and availability.Ensure system availability (Participate in defining and optimizing Service Level Objectives, Agreements, and Indicators) and reliability of sites across all SPARC Group.Improve system monitoring and alerting.Ensure reliable and secure production and pre-production environments.Experience with 3rd party commerce integrations across ESP, OMS, WMS, & AnalyticsExposure to Accessibility, GDPR, PII, & PCI policiesIdentifying opportunities for adopting new technologies.Evangelize Salesforce strategies and best practices to cross-functional teams & business stakeholdersQualificationsThe accomplished individual will possess:3 - 5 years of hands-on professional experience in DevOps, Support, or Site Reliability.3 - 5 years of experience leading, directly or indirectly, Dev Ops, Support or Site Reliability engineers.Ecommerce B2C platform experience. Practical Salesforce Commerce Cloud/Demandware experience preferred.Experience with On-Call rotation.CSS, HTML, JavaScript experience.Experience working with complex API''s and web services.Operational mindset; someone seeking to continuously improve efficiency over the long term using data-driven development as the cornerstone.Participate in testing related to updates of existing digital applications, as well as user acceptance testing for new integrationsAn outstanding professional will have:Excellent Analysis, problem-solving, time management skills.Experience with Atlassian products and Agile project management.Prior employment in a retail / multi-brand environment is a plus.A history of incorporating an accepted industry-standard software development methodology.Experience presenting and coordinating directly with both business & technology fluent itiative to develop tools, processes, and metrics to ensure maximum reliability, uptime, and availability for our customers.Embrace and thrive, in periods of ambiguity mgr

Created: 2025-10-04