IGaming Client Support Specialist

Company DescriptionEvolution Gaming is the world''s leading provider of video-streamed Live Casino solutions, delivering world-class, ''as real as it gets'' live dealer gaming to our licensees, which include many of the world''s best-known gaming brands.Our services, which allow licensees'' players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. With multiple European studios and offices as well as a studio and office in Vancouver, Canada, we provide a creative, engaging and enthusiastic environment and unique opportunities to apply your skills and work with passion.Job DescriptionEnsuring that all tables are operational without interruptions and in the respective languageEnsure appropriate number of staff are present for each shift and of relevant nationalityIdentifying and resolving all game irregularities due to dealer mistake, software issues or any other reasonIdentifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivityResolving players'' disputes related to the actions of the dealer or any other event that could have affected the integrity of the gameMonitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessaryWork with internal systems (JIRA, TTS, WIKI, etc.)Recording all events related to major incidents in TTS and producing post resolution incident reportsManage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all productsEVONJHQualificationsStrong written and verbal communication skillsAn ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authoritiesStrong leadership skills followed by a professional and open-minded personality at all timesAn ability to maintain strict confidentialityAn ability to communicate clearly with staff, communicating effectively to establish cooperative linkages amongst the teamAble to resolve interpersonal and interdepartmental issuesAn analytical and proactive approach with keen attention to detailA keen skill for multi-tasking along with excellent problem-solving skillsAn approachable, energetic presence thriving in a high pressure environmentExcellent presentation skillsA diverse understanding of the complexity and dynamics of working within a multicultural environment.Must be able to obtain a Casino Employee Registration license through the NJ Division of Gaming Enforcement.Additional InformationThis position is an excellent opportunity to join the fast-growing team, we also offer:Competitive salaryPaid Time OffEmployee Referral ProgramMedical, Dental & Vision Insurance PlansNationwide Employee Discount ProgramDynamic and inspiring work environmentMore information on

Created: 2025-09-06