Lead Connecticut Mobile Phlebotomist

OverviewIn 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation''s premium providers of blood products and services and an integral part of the Rhode Island community''s health care system. As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center''s mission of providing a safe and adequate blood for patients within our community. We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience. At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.ResponsibilitiesThe Lead Donor Specialist is responsible for the efficient and effective operation of blood collection activities to ensure donor and product safety, excellent customer service, and adherence to Standard Operating Procedures (SOPs). Responsible to fill the role of Donor Specialist when not assigned to lead activities at a mobile blood drive or fixed site.Key Responsibilities:• Effectively manage blood collection process to ensure optimal donor flow/staff utilization and that all blood collection activities take place in accordance with SOPs. • Plan staff assignments, breaks, and lunches per department standards and donor needs. • Ensure appropriate handling of blood collections and timely transfer to the Main Laboratory. • Provide effective leadership to collection team. • Effectively prioritize, organize, and delegate tasks. Utilize all available resources to appropriately resolve medical and operational questions pertaining to volunteer, therapeutic, and/or directed donors and treat donor reactions. • Provide assistance to Donor Specialists with difficult venipunctures. Direct volunteers in their duties.• Role-model professionalism for collection team. • Support the mission of RIBC and direction of the Donor Services department. • Lead by example as it relates to personal interactions, conflict resolution, dress code, use of benefit time, attendance, and work ethic. • Demonstrate effective decision making regarding donor eligibility and problem solving skills regarding operational issues. • Utilize available resources effectively and appropriately, recognizing own abilities and limitations. • Ensure correct documentation and quality assurance through the following: perform and record daily quality control activities; review Donor Records for accuracy and completeness; complete all required blood drive and fixed site paperwork; oversee and approve staff time sheets; scanning in and out; and maintain low error and QNS rate.QualificationsEducational Requirements: High school diploma or equivalency; graduate of certified Medical Laboratory or Phlebotomy Program preferred; CPR certified. Will be required to take and pass competency tests.Minimum of 3-5 years as a RIBC Donor Specialist Level 4. Significant previous medical and/or supervisory experience may be substituted to lower the requirement for 3-5 years of RIBC job experience.Must be able to fluently speak, read, write, and comprehend English.Full time work schedules of 35-40 hours per week will include days, evenings, and weekends. Applicants must be able to work varied hours and scheduled weekends. Travel to different work locations throughout the state is required.The Lead Donor Specialist will oversee the activities of staff and volunteers as assigned at blood drives and fixed sites. The Lead Donor Specialist is expected to assist the Donor Services Managers and Supervisors in assessing and providing input on individual staff job performance for Performance Management, Career Ladder, and disciplinary purposes as necessary. The ability to maintain confidentiality of staff situations and exercise appropriate discretion in all interactions is essential.

Created: 2025-11-15