2nd Shift Customer Support Service Representative

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!The schedule for this position will be Monday - Friday 8:00pm-4:30am and Alternating SaturdaysJob Duties/ResponsibilitiesAct a liaison between LabCorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededQualify and establish inbound new customers requesting LabCorp''s products and servicesWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceRequirements:Requires a High School Diploma or equivalent Associate''s or Bachelor''s degree preferredPrevious experience in a customer service roleExperience working in a contact center/call center environment is preferredPrior healthcare industry, such as a physician''s office or a hospital highly is a plusKnowledge of Microsoft Office suite is requiredExperience with and/or Laboratory Information Systems is preferredStrong verbal and written communication skills and excellent ability to listen and respondMust be courteous with strong customer service orientationExcellent multitasking abilities requiredStrong flexibility and the ability to manage and adapt to changing priorities quicklyBilingual in English and Spanish highly desirableIf you''re looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant''s race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.For more information about how we collect and store your personal data, please see our Privacy Statement.

Created: 2025-10-04