Customer Service Support Representative - Program ...

Labcorp MedTox Program Management Team is seeking a Customer Service Support Representative. Our Program Management Team is committed to providing quality service to both internal and external customers. This position acts as a liaison between our clients and our third party collection network.What to ExpectBuilds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customersProvides professional and courteous customer service to external customers, donors, and collection sites via phone and emailServes as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply ordersTroubleshoots collection site and customer issues and provides effective resolutionDocuments issues, action steps, and outcome of inquiriesOther duties as assignedEducation and Qualification(s)High School Diploma w/ 2+ years of previous customer service experienceAA or Bachelor''s degree in a related field, preferredKnowledge or experience with drug screening and collection procedures, plusFamiliarity with laboratory systems, plusExcellent communication and interpersonal skills including written, verbal, and listening skillsProven ability and desire to provide exceptional customer serviceAbility to present professional image via phone; superb phone etiquette skillsExcellent research and problem resolution skillsStrong attention to detail and accuracyProficient computer skills including Microsoft Office Suite programsAbility to work from home and report to the office as requested; all at home agents will be required to adhere to the LabCorp At Home Agent Terms and Conditions****TRAINING IS ONSITE IN SAINT PAUL, MN****Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant''s race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.For more information about how we collect and store your personal data, please see our Privacy Statement.

Created: 2026-04-04