Air Logistics Gateway & Procurement Specialist - Export

Your RoleYour Responsibilities* Client contact, ensure quality service is provided to customer.* Ensures prompt and accurate, booking, documentation and invoicing.* Problem identification/ resolution, immediate reporting to manager, divisional manager or branch.* Maintain lines of communication with clients, vendors and international operations contacts.* Work in accordance with QSHE working instructions, client SOPs and procedures.* Additional responsibilities may be given in accordance with supporting a specific department/division and/or employee may be tasked with specific, individualized assignments.* Support the business implementation on operational level to meet customer expectations.* Assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions.* Manage the movement of customer cargo from the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes.* Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file* Assure proper information flow with sales and local mgmt on changes and/or problems with external customers, with specific focus on Air Logistics Forwarding concerns* Provide timely responses to external/internal customers and other Kuehne+Nagel offices.* Insure accurate documentation is maintained in e-file (customs, compliance, communications, accounting).* Be technically competent and well informed of changes in customer service requirement and regulatory matters.* Assure complete and accurate billing of files in accordance with corporate KPI / Customer SOP and rate file.* Responsible for financial tasks including timely GP reporting and entering all expected shipment cost with correct vendor codes for each file.* Report inconsistencies between Customer Profiles and rate structure incl. all loss files.* Visit customers whenever required to improve communication and service.* Provide feedback in reference to vendors'' compliance with service standards and requirements as per contract terms.* Any other task, as required.Your Skills and Experiences* Experience handling pharma cargo will be a plus.* Strong communication skills

Created: 2025-09-06