IT Support Services Analyst

REWARDS AT SIMPSON STRONG-TIEWe recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.HOW WE''RE MAINTAINING A SAFE WORK ENVIRONMENTThese are some of the ways we''re maintaining a safe work environment at Simpson Strong-Tie.Sanitizing: Increased cleaning and disinfecting of facilitiesHand Sanitizer and Wipes: Providing hand sanitizer and wipes throughout our facilitiesFace Coverings: Providing face coverings for employeesLimited Guests and Vendors: Limiting guests and vendors to those who are essential onlyExtended Sick Pay: Encouraging employees to stay home when sickTravel: Banning the use of public transportation for business purposes, when possibleBE A MAKERAt Simpson Strong-Tie, there''s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you''re in - from production, to sales, to engineering - you''ll contribute to the growth and success of the company by having a Maker mindset.When you think of the best a family has to offer - support, collaboration and respect - that''s what we value. When there''s a win, we''ll cheer you on. When there''s a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.You''ll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It''s this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work - a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.BE A MAKERAt Simpson Strong-Tie, we''ve built a workplace where people are connected and engaged in creative thinking from day one throughout their careers.When you think of the best a family has to offer - support, collaboration and respect - that''s what we value at Simpson Strong-Tie. When there''s a win, we''ll cheer you on. When there''s a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.At Simpson Strong-Tie, you''ll find talented, passionate, dedicated, humble and genuinely kind people who are all connected by our shared mission - to provide solutions that help people design and build safer, stronger structures.It''s this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work for more than 60 years - a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.YOUYou want to be an important member of a strong team of other makers who take pride in their work and support each other.The Simpson IT Support Services Analyst is the primary interface between the Simpson Information Technology department and the management staff at each Simpson branch and/or warehouse location. The position is responsible for the purchase, installation, maintenance, and support of all technology within their assigned branches and associated locations.If career growth is important to you, we not only know how to help you with that, it''s what we love to do: YOU''LL BE DOING (% of Time)Address internal employees'' IT related issues and requests, follow up with employees on open incidents and requests, and document support efforts in the service desk systems. (35%)Develop and maintain a thorough understanding of branch operations and priorities by working with Branch Managers, Controllers, and other management staff at each assigned location. Regularly attend scheduled meetings with branch/warehouse management staff as the Technology representative of the branch and/or warehouse to confirm alignment of technology priorities and other IT day-to-day operations. Manage annual technology budgets for assigned branch including the proactive replacement and upgrades of technology equipment. Research, negotiate, and manage contracts for technology equipment and services on behalf of the local branches. (25%)Continually research, identify, advise, and implement cost-effective technology solutions. Implement assignments and manage projects as requested by Sr. Directors and/or SVP of Technology. Lead/Work in focused teams to identify, qualify, design, and implement complex IT solutions, company technology standards and service levels. (15%)Install and maintain all desktops, laptops, servers, printers, and related hardware installed at branch and warehouse locations. Work with appropriate support vendors to verify warranty repairs are correctly processed. (10%)Partner with Simpson Network & Telecommunications team to provision, install and maintain voice and data circuits with sufficient capacity and redundancy. Partner with Simpson Network team to install, configure and maintain secure networks, including firewalls, routers, switches, and WIFI Access Points for connectivity with the Internet and Simpson data centers while adhering to current compliance standards as outlined by the Simpson Information Security team. Regularly monitor circuit performance and test failover configurations. Create and maintain network and telecom documentation that include network diagrams, IP information and assignments, ISP contact and support information, and other required technical related site documentation. (10%)Create and distribute regular communications regarding status of Technology systems, and IT Changes. Educate End Users on how to best use Technology systems, while following Cybersecurity best practices. Create and/or update knowledgebase articles and other ''how to'' documentation for the IT Team and end users. (5%)DESIRED SKILLS AND EXPERIENCEIf you can do everything listed above, you''ve got what it takes. Perhaps some of the following would be helpful too:Bachelor''s Degree in Business, Engineering, Information Technology, or related field required. (or commensurate work experience in technology)Cisco CCNA certification or equivalent experience configuring and troubleshooting TCP/IP networks.ITIL Foundation certification or equivalent experience in service management and delivery.Must be available and responsive 24/7 for emergency support5 years demonstrable experience with Windows Server setup and administration, Windows Client operating systems and Microsoft client applications5 years knowledge and experience with Microsoft Active Directory environments, including OU management and security5 years knowledge and experience with infrastructure services including DHCP, DNS, Printer Services, LANs, WANs and WIFI5 years managing medium to large projects from planning to fulfillment.5 years experience installing, configuring, and troubleshooting any or all of the following products or technologies: ServiceNow, Citrix Virtual Desktop, Exchange, Cisco UCCX, Cisco Meraki, SAP, SCCM, Intune, AutopilotSelf-Management: Display a high level of independent thinking, initiative, effort and commitment towards completing assignments in a timely manner.Teamwork: Build and sustain excellent working relationships with Technology and Business partners.Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.Project Management: Manage multiple projects and completing priorities.Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Writing: Write in a clear, concise, and organized manner for the intended audience.Customer Focus: Consistently delivers excellent customer service under pressure while quickly and effectively, resolving customer problems.TravelThis position requires travel up to 20% of the time.Work Status & LocationThis full-time, non-exempt position is located in Riverside.RelocationRelocation is not available for this keeping with the Company''s commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.Please note all job offers are contingent upon a successful background investigation and drug keeping with the Company''s commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law. Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie''s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.NowHiring GetHired Hiring HiringNow

Created: 2025-11-15