Sr On-Site Service Spec - Fletcher, NC

Sr On-Site Service Spec - Fletcher, NCTHIS IS AN ON-SITE POSITION (NOT REMOTE)About RICOHRICOH is one of the Fortune 500 companies that work empowering digital workplaces, which means connecting people to information. We help companies improve employee productivity, customer service, and business growth through the broad range of different services, software, and equipment such as (printers, copiers, commercial and industrial printing, cameras, ink, toners, interactive whiteboards, video conferencing, document management, cloud and IT)BENEFITSBroad selection of medical, dental, life, and disability insurance options.401K, Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.Tuition assistance programs.Paid vacation time and paid holidays annually.Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.POSITION PROFILEProvides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.LOCATIONFletcher, NCPOSITION TYPEFull-Time Employee (32-40 hrs)1st shiftJOB DUTIES AND RESPONSIBILITIESRuns high volume/production copy machines and performs binding and finishing work.Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.Performs duties of scanning and /or imaging documentsDistributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.Calculates charges for jobs performed and maintains logs and may generate reports.May perform filing duties in conjunction with specific customer requests.Delivers completed jobs to pre-determined customer locations within and outside of the site.Answers customer questions regarding status or feasibility of job requests.Performs duties related to the shipping and receiving of materials.May perform meeting room and conference room set ups.May require periodic overtime on nights and weekends, including off-hour emergency response.Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.Ensures data for Ricoh MOR, SPG and job logs are capturedQUALIFICATIONS (Education, Experience, and Certifications)Requires high school diploma or GED and 1-2 years of related work experience.Some related copy job experience is preferred.May require valid driver''s license and minimum levels of auto insurance coverage per Ricoh.Demonstrate competency in basic computer skills including proficiency in MS Office SuiteRicoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee''s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Created: 2025-09-06