Heavy Equipment Field Service Technician

Description: About MacQueenFrom small beginnings back in 1961, MacQueen evolved to what it is today: the premier dealer, supplier, and partner to private companies and municipalities throughout the Midwest. With over a dozen locations, we service cities, towns, and businesses by providing the street sweepers, sewer cleaners, garbage trucks, snow removal equipment and vacuum excavators that keep communities functional, clean, and 2016, MacQueen became an authorized Pierce fire truck dealer, and MacQueen Emergency was born. Today we sell, service, and support fire apparatus and other life-saving emergency equipment for fire departments across our territory. We also acquired two long-standing companies - Bell Equipment and 5 Alarm - to bolster our network.MacQueen is growing, and we''re looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.At MacQueen, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We''re risk-takers, fast learners, and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we''re redefining an industry in desperate need of a shakeup.Position Purpose:Job Summary: Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, troubleshooting various systems (electric, hydraulic, and mechanical), and repair work on a wide range of heavy equipment. A positive and customer focused attitude is required. The ideal candidate must understand that they are the face of the company while on the job, which includes personal appearance, vehicle cleanliness, and presentation. Position will be primarily residential, with the tech spending an entire day at a single customer location. Technician will occasionally travel to multiple sites in a single day on an ''as needed'' basis. Schedule all work with management team to make the most efficient use of timeComplete repairs on customer equipment in a timely mannerComplete repairs and perform maintenance on company fleetAssist in growing the assigned service territory by:Making sound maintenance and repair recommendations to customers (through inspections)Building strong customer relationshipsBuilds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributorPerform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standardsBasic testing knowledge of all machine systemsFollow all company safety policies and proceduresDevelops and employs diagnostic related reasoning skillsExamine the equipment to determine if additional safety related or service work is requiredMaintain accountability of all inventory parts on service vehicle, including periodic inventory spot checksAttends local, regional, national service schools and training sessions per Service department directiveMaintains a clean, orderly, and safe working area at customer job sites throughout the jobMaintains and cares for tools, equipment, and vehiclesCompletes all paperwork required for jobs in a timely mannerKeep abreast of factory technical bulletinsMaintains close, positive working relationships with service, parts and administrative personnelConducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service departmentPerforms as directed by the Service ManagementResponsible for operating heavy equipment and trucks in a safe mannerFollow all company safety policies and proceduresUnderstand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastesMust be teachable, with a willingness to learn in a fast paced, and ever changing, service environment. Requirements: Minimum 2 year Diesel Technology, or Heavy Equipment Technology degree or equivalent Refuse or Heavy Equipment repair experience required5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience in field preferredWelding and cutting torch experience preferred. AWS certification a plus.Has or has ability to obtain a basic tool setAbility to read and comprehend hydraulic and electrical schematicsWorks in an efficient and effective manner through positive personal time managementOrganizational skills with ability to effectively manage multiple tasksMust have excellent external and internal customer service and communication skillsContributes to departmental and product line goalsMust be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturersAbility to work in all weather conditionsRequires a valid drivers license and CDL health card, possess or have ability to obtain a CDL B rating and the ability to maintain an insurable driving recordOpportunities to perform a wide variety of duties each day in a fast-paced environmentRequires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretchingRequires ability to push, lift, pull and/or carry 50 lbs. or moreBe authorized to work in the USAMacQueen is an Equal Opportunity/Affirmative Action Employer. PM18PI187806704

Created: 2025-11-15