Epic Ambulatory Systems Analyst

Pay Range is between $23.13/hr - $57.64/hr, depending on years of relevant and like experience. **Range represents the minimum to maximum of the range from a level 1 to a level 3. Level will be determined by the hiring manager based on experience and skills.The Boulder Community Health Information Technology team is looking for high-aptitude employees that are interested in meaningful work that makes a difference in our community. We offer a unique opportunity to work with leading edge technology in a non-profit, community-based organization where you can directly see the positive impact of your contributions through the work of our caregivers and putting technology in our patients'' hands.Applicants must be mission-oriented and committed to making a difference in the lives of our patients. To better connect with our mission we highly encourage our IT employees to regularly spend time rounding with our physicians and other front-line staff. We invest in the professional growth of our employees and expect that all team members commit to lifelong learning. Candidates must be highly collaborative team players, deliver excellent work, be resilient under pressure, and contribute to an enjoyable and fun workplace that people look forward to joining every day.If you feel this is a great fit for you, then please read on and consider this great opportunity!Boulder Community Health is a Certified Level II Trauma Center. We are honored to hold the awards of 2019 Best Medical Facility from Boulder Weekly, 2019 Best Medical Center from Yellow Scene''s, and Best Local Employer from Daily Camera. Come be part of an independent, community-focused health system; feel good knowing that your work will make a difference in people''s lives and positively contribute to the community.POSITION SUMMARYThe Systems Analyst - Epic is responsible for the analysis, design, implementation, education and support of assigned Epic application software. The Systems Analyst - Epic will understand the functions and processes of customer departments and then analyze, design, implement, educate and assist the customers in the use of the software systems at Boulder Community Health (BCH). This work will be done while maintaining and/or improving patient safety, quality, workflow, and cost containment. In addition, the Systems Analyst - Epic will support hospital initiatives, compliance, data for regulatory bodies and the viability of BCH.Systems Analyst - Epic acts as an application coordinator who is the primary support contact for each application. The Systems Analyst - Epic coordinates all issues that arise during the Epic implementation project for the Systems Analyst''s application areas and must be very knowledgeable about the organization''s policies, procedures and business operations. Systems supported include our Epic EHR (Electronic Health Record) System for the hospital and ambulatory environments. The Systems Analyst - Epic also works with individual departments to support other vendor applications that are specific to the department.The BCH applications system also works with individual depts. to continue support of other vendor applications for example; PACS, OBTV and CPACS that are specific to the department.JOB QUALIFICATIONSEducation or Formal TrainingBachelor of Science in Business, Information Technology or related field.Special Qualifications (licensure, registration, etc.)Level 1Certification preferred: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management), PACS Administrator, or other certification approved by the directorEpic certification within six months of hire dateLevel 2Certification preferred: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management), PACS Administrator, or other certification approved by the directorEpic certification within six months of hire date.Level 3Certification required: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management), PACS Administrator, or other certification approved by the directorEpic certification within six months of hire dateKnowledge, Skill and AbilityAdaptability/flexibility: Demonstrating flexibility with respect to changing end-user business needs Critical thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possibleDependability/Meets Deadlines: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely mannerInitiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help othersInterpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject matter expertsLearning: The ability and willingness to learn new software and systemsProblem solving: Seeking, logically examining, and interpreting information from different sources to determine a problem''s cause and developing a course of action to resolve the problem and to prevent its recurrenceExperienceLevel 1Up to two years of relevant healthcare IT (Information Technology) experience. Up to two years of Epic experience preferred.Level 2 Two to five years of relevant healthcare IT experience required. More than two years of Epic experience preferred.Experience to develop high level of expertise using computer tools in a clinical setting is required.Some experience with clinical assessment, planning, protocol development, standards, policies and procedures is preferred.Participated in a minimum of one information systems implementation/go-live.Previous teaching/training and project management experience is preferredLevel 3More than five years of relevant healthcare IT experience required More than five years of Epic experience preferred.Experience to become very efficient in using computer tools in a clinical setting is required.Experience to become an expert in clinical assessment, planning, protocol development, standards, policies and procedures, quality control and inter-departmental issues and communications; Worked independently with a minimum of three years in implementing information systems.Previous teaching/training and project management is required.Working environment/Physical ActivitiesA tolerance for working in a fast paced work environment. This position requires quick thinking and problem solving skills. A demonstrated ability to multi-task; manage several different issues at a time.Physical requirements include the ability to lift and manipulate twenty (20) pounds on foot for several minutes. Manual dexterity and hand/eye coordination to work with small computer parts. Sensory requirements include visual acuity capable of reading monitors, reports, and hardware displays and audio acuity capable of telephone use and detecting audio alarm systems.Work with an open mind as a team member with other departments to come up with the best possible solutions for BCH to departmental and system-wide problems.May have to travel to other facilities or campuses.You may have to travel out of state for education opportunities 2-3 times per year.May be necessary to work, 12 hour day/night shifts, for 2-3 continuous weeks, 2-4 times per year.On-call is required per the on-call rotation scheduleAbility to manage vendor needsEssential Duties and ResponsibilitiesAnalyzes System/User NeedsActs as the primary support contact for the application''s end-usersIdentifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve themGuides workflow design, building and testing the system, and analyzing other technical issues associated with EHR softwareIdentifies and implements requested changes to the systemServes as a liaison between end users'' workflow needs and implementation staffMaintains regular communication, including participating in project team meetingsWorks with EHR representatives, BCH''s business community, and end users to ensure the system meets the organization''s business needs regarding the project deliverables and timelineDevelops an understanding of operational needs to set the direction for the organization''s workflows by attending site visits, validation sessions, and other integrated sessionsparticipating in training and working with end usersTroubleshoots problems and questionsReviews the status of projects and issues on an ongoing basis with leadershipCommunicates with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.Continually reviews system operations to identify weaknesses, operational or workflow problems, and other areas that need improvement.Assists in evaluating systems, preparing an analysis of alternatives, and implementing enhancements to existing system.Documents description of problems/issues of departments, Writes user documentation. Develops & Implements Project PlansCreates and executes project plans, estimates timeframes, outlines specific tasks and identifies resources needed to complete projects on schedule and within budget.Assists customer departments with the implementation of clinical information systems.Monitors progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance. Prepares and submits project documentation (i.e., risk management plan, communication plan, project status reports, etc.) to the assigned project manager and/or the Chief Information Officer.Supports End UsersResponds to user''s requests and/or work orders in a timely and professional manner by diagnosing problems, offering solutions and notifying the appropriate vendor if necessary.Provides technical and clinical system knowledge necessary to interface the hospital environment with that of the information system.Makes use of Information Systems problem/request tracking software. Keeps current documentation on all assigned tasks.Maintains system dictionaries and performs user management functions (i.e., adds, changes, deletes users, putting new users into appropriate user groups, granting database privileges, changing user profiles, inactivating users, and maintaining appropriate documentation for all user management functions.Assists with the development of documentation and policies/procedures regarding information systems. Assures all appropriate departments are involved in the development of policies which cross department lines.Plans systematic method to disseminate pertinent and ongoing information to customer departments.Ensures that all new documentation tools/forms are approved through the necessary committees.Assists with the development, implementation, and enforcement of the information system security, disaster recovery, and continuity of operation plans for Boulder Community Hospital information systems.Prepares flow charts and/or diagrams to demonstrate process flow or system operation.Provides education on the use of information systemsMay develop training schedule, training lesson plans, and written user documentation.May train users, provides support and assists where necessary to effect proper use of systems.About Boulder Community Health and Boulder, ColoradoUncompromising medical excellence delivered with respect and compassion. Since 1922, Boulder Community Health has built a strong reputation on these values. As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care. Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice. Surround yourself by natural beauty and an active, life-embracing community. Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more! EOE/Affirmative Action/Drug-free workplace

Created: 2025-11-15