Exam and Issues Management Analyst

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You''ll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other inquiries won''t receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Performs as a Liaison between the mortgage servicing business units, internal audit and/or monitoring entities, Risk audit coordination, and external Investors and Insurers. Participation with complex reviews/audits and/or remediation. Responsible for providing oversight and recommendations for mortgage servicing and risk management on issues and initiatives. Offers guidance, oversight and transparency to servicing Archer issues. Leads and drives to resolution any non-Archer issues.Job SummaryPerforms as a Liaison between the mortgage servicing business units, internal audit and/or monitoring entities, Risk audit coordination, and external Investors and Insurers. Participation with complex reviews/audits and/or remediation. Responsible for providing oversight and recommendations for mortgage servicing and risk management on issues and initiatives. Offers guidance, oversight and transparency to servicing Archer issues. Leads and drives to resolution any non-Archer issues.This position may require teammates to telecommute. When telecommuting is required, a telecommuting agreement will be leveraged to define work arrangements with management. Note: Truist will permit eligible employees to telecommute when doing so meets its business objectives, and authorization will be granted to telecommute without regard to an eligible employee''s race, gender, religion, national origin, age, disability, or other characteristic protected by law or Truist Equal Employment Opportunity policy.Essential Duties and ResponsibilitiesFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Participate in internal and external Exam initiatives, working with mortgage servicing business units. This includes preparing loan sample packages for submission to our internal and external audit entities, as needed. Develop and maintain positive working relationships between peers, managers, business partners, such as risk, legal, compliance and our Investors and insurers. Flexibility to adapt to frequently changing priorities and projects. Participate in the monthly Servicing Transaction Risk Monitoring. Become familiar with Servicing processes and related regulatory and investor/insurer guidelines to ensure appropriate support is provided to our business partners. Identify any potential gaps, issues or concerns regarding loan level reviews and escalate appropriately. Become a Subject Matter Expert on defined responsibilities. Required ability to work remotely. Other duties as assigned.QualificationsRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Zero to two years of experience in any combination of finance, operations, risk management, quality assurance, consulting, product development, project management, banking or equivalent Bachelor''s degree, or equivalent education and related training or experience Demonstrated proficiency in basic computer applications, MSP, and Microsoft Office software products, particularly Excel, PowerPoint and Visio. Ability to work collaboratively and interact professionally with teammates, internal and external partners. Excellent verbal and written communication skills.Preferred Qualifications:Click to enter text.Other Job Requirements / Working ConditionsSitting/Standing/Walking/Bending/Liftingí¾ Sitting (if checked, indicate frequency) Constantly (More than 50% of the time)í¾ Standing (if checked, indicate frequency) Occasionally (Less than 25% of the time)í¾ Walking (if checked, indicate frequency) Occasionally (Less than 25% of the time) ☐ Bending (if checked, indicate frequency) Choose an item.☐ Lifting (if checked, indicate pounds)í¾Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.í¾ Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.í¾ AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.í¾ Travel (Must select one)Minimal and up to 10%Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. 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Created: 2025-11-15