Patient Care Technician

Position SummaryWellNow Urgent Care is here to help our patients get well. Founded in 2011 with just 12 locations, we have quickly grown to 92+ locations across New York, Illinois, Ohio and Michigan. Our growth-focused model positions us as one of the fastest-growing providers of quality urgent, virtual, and occupational care. Come join our team today!As a WellNow Patient Care Technician, you will be a vital part of the team and will maintain the path between the front end and clinical side of operations. You will be a part of a team that is dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being part of a medical community in which you are supported in your growth as a medical professional.We offer competitive pay and exceptional benefits that include: Free urgent care visits for employee and immediate family members! 401K plan with generous company match! Monthly bonus opportunity, with ability to earn up to an additional $3,600 per year!Responsibilities Responsible for taking patient history and obtain vital signs Perform basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing Perform necessary phlebotomy for collection of laboratory samples Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels Insure sterile technique, instrument cleaning and sterilization, proper use of the autoclave Schedule and coordinate necessary records for ancillary care for patients Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & Ds and splinting/ ortho-glass preparation Maintain confidentiality with all patient information (HIPAA) Ensures equipment is in working order Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed Maintains examination rooms and stocks necessary medical supplies Performs duties to ensure good patient flow Registration duties: explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing - Properly collect and record payments, complete registration screen in a timely manner Accompanies the provider to the bedside Accurately and thoroughly documents the patient medical history, physical exam, and procedures Completes transcription as requested Performs tasks to improve provider efficiency during the course of a shift Greets and registers patients Answers and appropriately triages phone calls Takes payments for visits Printing, scanning, and faxing reports Other front desk and cleaning responsibilities as assignedMinimum Education and Experience High School Degree or equivalent Ability to identify equipment problems and correcting or notifying team leader Ability to apply written instructions and standardized work practices Ability to establish and maintain effective relationships with staff, patients, and families Able to withstand physical & mental demands: standing, walking, stooping, and bending. Requires ability to move equipment and transfer patients. Computer knowledge and skills, must be able to register patients on the computer in a timely manner Up-to-date on injections, and provide documentation, as per OSHA guidelines Ability to complete and maintain CPR certification Excellent listening and note-taking skills Ability to apply written instructions and standardize work practices Basic computer skills, including the use of Electronic Medical Records (EMR) Demonstrated ability to type at least 45 words per minute Strong communication skills, including grammatical, spelling and verbal Detail-oriented with proven ability to work effectively under conditions requiring accuracy Capable of working well on a team Friendly and customer service oriented Ability to manage high call volume Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists. Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds. Close mental and visual attention required for planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

Created: 2025-10-04