Customer Success Coordinator

Job DescriptionThe Customer Success Coordinator is responsible for ensuring customers are having an amazing customer experience and are achieving great results! This individual is the day-to-day contact for the customers they manage and is responsible for leading all communication, project management, and customer service with the support of the rest of the Marketing Team. This person should be customer-focused, detail-oriented, and must possess great written and verbal communication abilities. They need to be highly adaptable to a constantly changing marketing world and should always be looking for opportunities to grow, evolve, and improve processes to increase efficiency.About Q4LaunchAs one of the Inhabits brands, Q4Launch is a Charleston-based digital hospitality marketing company. We help to drive revenue, grow direct bookings, and improve online visibility for bed and breakfasts, boutique hotels, and vacation rental companies across the country. Working with Q4Launch means that youll be working with people with endless enthusiasm for their customers success, a strong drive to be the best they can be, and a talent for creating fun in the workspace. We use website design, blogging, search engine optimization (SEO), email marketing, social media, and more to help our customers achieve their goals.What You''ll Do (Functions & Responsibilities)Project ManagementWorking with customers to identify their business goals and communicating those goals with the Marketing teamCollaborating with the Marketing, Support, Development, Design, and Content teams to ensure project deadlines are met and all deliverables are executed on behalf of the customerCommunicating with customers about project progress, following up on outstanding items, and discussing solution optionsCustomer Communication/SupportManaging onboarding of new customersNurturing ongoing relationships to achieve customer satisfaction, loyalty, and retentionReviewing marketing calendars with customers and advising on changes to make to marketing strategy throughout the yearDelivering Partnership Impact Reviews, and advise customers on performance improvement plans when necessaryDelivering exceptional customer experience through prompt & proactive communicationAsking for customer referrals when appropriateListening for new opportunities with existing customers, discuss contract changes and make decisions with the customers about what services are needed to meet business goalsWebsite ManagementGuiding new website design, development, and launchCoordinating website revisions and development projects across teamsWhat We''re Looking For (Minimum qualifications)1 year of customer service experience required1 year of project management experience preferredCustomer FocusedDetail OrientedExcellent written and communication skillsHighly adaptableEducation RequirementsBachelors DegreeTypeSalaried, Exempt, Full TimeLocationMount Pleasant, SCBenefits IncludeCompetitive PayHealth Insurance: Medical, Dental, Vision and Prescription PlansHealth Savings AccountsRetirement Savings Plan (401K) with discretionary company matchShort and Long Term DisabilityCompany Paid $25,000.00 life insuranceSupplemental Life and AD&D InsuranceEmployee Assistance ProgramPaid HolidaysPaid VacationPaid Volunteer TimeInhabit Employee Discount ProgramsOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.HP

Created: 2025-09-06