PFS PATIENT ACCT REP

Responsible for proactively contacting patients, insurance carriers, and other departments to gather required information by the payor, vendor, or other 3 rd party in order to collect outstanding account balances.Responsibilities Safety • Manages processes effectively in regard to employee/patient safety. Record Keeping • Maintains all required records, reports, statistics, logs, files and other documents as required. Process Improvement • Promotes a culture of process improvement by participating in unit/department based programs that supports the system''s process improvement goals. • Actively participates on system-wide or hospital-based teams as needed. • Role Specific Responsibilities • Contact patients, insurance carriers, and other departments to gather required information by the payor, vendor or other 3 rd party payors. • Provides day-to-day oversight of all accounts receivable and account follow-up activities. • Responsible for the accurate and timely submission of bills and account follow-up activity. • Meets and exceeds productivity and quality standards. • Educates and orients new staff members. • Processes and distributes various electronic media correspondence for Patient Financial Services. • Processes adjustments for follow up collection activity. • Processes, verifies, releases and performs printing task as it relates to the release of medical records to authorized agencies and/or payers. • Completes miscellaneous mailings, reports and posting of system adjustments for accurate account balance and patient billing. • Assist in researching, resolving and documenting payor system edits and/or payor rejections to ensure an industry standard clean claim rate. • Responsible for accurate and timely follow-up on denials, overpayments and underpayments • HB Only - Completes claim edits as appropriate to ensure timely submission of claims. • Qualifications Education • High School diploma or equivalent Experience and Skills • Technical Experience: 1 year • Billing and/or Account Follow-up Experience • Computer proficiency • Typing minimum 40wpm preferred • Mathematical computation skills PIQPFSPandoLogic. Medical Records Analyst, Location: Carbondale, IL - 62901

Created: 2025-10-04