JOB TITLE: Sr. Field Support Specialist - Contract to ...

JOB TITLE: Sr. Field Support Specialist Location: Iowa City, Iowa, Duration: 12+ Months (C2H). Shift: 8-5 >> Temp to Hire >> This role is not remoteOther responsibilities include, but are not limited to:Interact, build, and maintain strong relationship with all levels of the organizationResponsible for supporting all hardware and software on company desktops and providing second/third level desktop supportInstall and troubleshoot Microsoft Windows 8/10 operation systems and standard business application, including desktop systems, associated peripherals, and verification of operationExperience in setting up MFP such as: Xerox, Konica-Minolta, and HP units for network scanning, scan to email, fax, and network printingWork with other IT groups to rollout hardware and software upgrade, implement new equipment and services, and assist with new product testing and special projectsProvide current communication and assist in the execution of IT initiatives that might impact the respective assigned sitesDevelop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sitesRespond to phone and e-mail inquiries that are placed in the support center and directly interact with customers to resolve local and network related issuesFollow up with end users to ensure problems are resolved successfully and satisfactorilyProvide IT training to customers to ensure successful use of IT equipmentDocument and revise all resolutions to be updated in IT knowledge basEBe able to manage a heavy caseload and respond to customers request in a timely fashionWork flexible schedule, including possible holidays and provide off hours support on an on-call basisAbility to lift at least 30lbsTravel expectation: 75% travel of the time within a three to four hour driving radius. Some overnight stays will occasionally be required Support map document attached for referenceQualificationsThe successful candidate will meet the following qualifications:College or technical school degree is preferred2 or more certifications are required in lieu of a degree: A+, Net+, Security+, MCP, MCDST, MCSA, MCSE, ITIL or equivalent5 or more years of work related experience is requiredResponsible for working 2ndand 3rd level ticketsAbility to manage multiple projectsExperience in the following IT areas - PC, LAN, WAN, MPLS, Site to Site VPN, wireless, database and Cloud-based solutions, and DOS-based applications are requiredAbility to setup and manage mobile devices required (iPhone, iPad, Tablets, Android, and etc.) is requiredExperience working with an ITSM software is required (Clientele and/or Remedy is preferred)Prior experience in SCADA, GIS applications, and Gas Measurement applications is preferredSelf-motivated and able to work with limit supervisionUnderstanding of business strategy and the impact of IT on those strategiesExceptional customer support and interpersonal skillsExcellent troubleshooting and problem solving skillsExcellent verbal and written communication skillsStrong organizational skillsMust have a clean driving record, definitely no major infractionsMust Have a dependable and reliable vehicleHave a mobile device (AppleAndroid) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to securityThank you, Kris Kamatham Wise Men Consultants - provided by Dice

Created: 2025-10-04