ServiceNow Service Management analyst

Greeting From Ascii Group LLC I''m Rahul Victor, Sr. Technical Recruiter Please find the below requirement and let me know your interest Title : ServiceNow Service Management analystLocation : Pittsburgh (PA) or any other City in EST ( Onsite )Duration : 12 Months Visa Status : Any Visa Relevant Experience (in Yrs.): 8+ Years Detailed Job Description: Minimum 5 years of experience with IT Service Management (ITSM) (Incident, Request, Change) and how it interfaces with the ITOM modules (HAM, CMDB, SAM)• Expert in workflow management and vast experience with transitioning processes from dispersing systems into ServiceNow• Ability to understand and propose scope based on ServiceNow best practices• Should be able to design, document and implement and manage ITSM and ITOM processes• Should be able to define the functional requirement for ITSM tools, especially ServiceNow• Advanced experience with ServiceNow implementations• Strong communication, presentation, and writing skills• Minimum 3 years of experience designing and implementing ITSM tool workflowsRoles & Responsibilities• Understand customer ITSM process and enable IT transformation, reduce complexity with more efficient and self-service functionalities.• Responsible to define functional requirements for tool integration setup.• Responsible to define KPI and setup reports and dashboards for customer ITSM.• Experience capturing requirements from customers• Experience describing requirements and guiding developers through implementation• Understand project management best practices• Responsible to review ITSM performance of a customer engagement and suggest regular ITSM-based improvements• Understand the business needs and the need to standardize processes and build this into the design

Created: 2025-11-15