Insight Manager, P&A Marketplace Success

We connect people and build communities to create economic opportunity for all.At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive "” no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.The eBay Motors group is a portfolio of businesses, including Vehicles and Parts & Accessories (P&A). We are the only place to buy your next vehicle, the parts that keep it running, and the accessories that make it uniquely yours. After buying your next new or used vehicle, you can shop from 122 million trusted parts and accessories at the best prices. Our vast inventory of automotive parts includes branded OEM, private label, performance, reconditioned, and vintage parts for every vehicle make, model and year. And if you are looking for advice or inspiration, you are never more than a click away from our community of automotive enthusiasts.About the RoleThe Insight Manager is on the P&A Marketplace Success team, whose charter is to grow the category by making eBay the trusted and top-of-mind destination for P&A buyers. In this role, you will build and implement P&A''s buyer retention strategy. This includes understanding our customers, assessing performance of current retention levers, acting upon optimization and/or new opportunities to reduce buyer churn. The role requires someone who understands the dynamics of two-sided marketplaces and always advocates for the customer''s needs. This person should be agile, think strategically, and collaborate well with cross-functional partners.This role will be located in the SF/SJ Bay Area.ResponsibilitiesUnderstand the needs of different P&A customer segmentsBuild P&A''s buyer retention strategy, priorities, and initiativesDefine business requirements, metrics, and success criteria for the initiativesCollaborate with internal and/or external partners to conceptualize, test, and iterate solutions and meet measurable goalsAnalyze data collected from product tests and user research; use insights to inform next steps.QualificationsPassion for operating ecommerce businesses and/or two-sided marketplacesExperience with defining and implementing customer retention strategies a plusData-led approach to planning and decision making. Comfortable and hands-on with data, analytics, and modelingTrack record of launching and leading successful consumer-facing productsAble to efficiently collaborate and influence decision-making in cross-functional teamsStrong oral and written communication skills, including the ability to tell a compelling story backed by dataOrganized problem solver who balances attention to detail with strategic efficiencyDesire to engage with customers directly and passionate about helping eBay win!Requirements4-6+ years of related experience in ecommerce or similar online businessBA/BS required, MBA or similar graduate degree preferred but not requiredYou''ll love working hereExcellent medical, dental and vision petitive pay, bonuses, stock grants and stock discounts.Award-winning programs to support mental health.Career development and educational assistance.New parent leave and adoption assistance.Great work-life balance.Paid 4-week sabbatical.Great culture.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn''t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay''s Diversity & Inclusion click here: Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [Click Here to Email Your Resumé]. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as ''Remote - United States (Excludes CO, HI, NM)'' excludes Colorado, Hawaii and New Mexico.For more information see: EEO is the Law Poster and EEO is the Law Poster SupplementThis website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookiesView our privacy policy and accessibility info

Created: 2025-11-15