Customer Services & Information Technology Officer (...

We are currently seeking a CS&ITO to join a dynamic program in Northern Virginia. Position Title: Customer Service & Information Technology OfficerPosition Location: McLean, VA; Chantilly, VA, Herndon, VASecurity Clearance Required: TS/SCI w/ Full Scope Polygraph Position Description: - Resolving critical IT-related issues that negatively impact the mission- Providing support for network and Active Directory Administration- Lotus Notes and Domino Administration and account provisioning- Performing remote desktop triage and system repair using remote tools.- Maintaining and updating records and tracking databases.- Managing the functionality and efficiency of a group of computers running on one or more operating systems- Supporting customer''s account provisioning system / MIMS, ability to multi-task, good verbal/written skills, customer relations. REQUIRED QUALIFICATIONS:- Technical Skills: IT Close Support experience- Security Clearance Level: Top Secret/SCI with Polygraph- Education: Bachelor''s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.- Minimum of 8 years related experience.Preferred Qualifications: Hardware installation experience.BA/BS (or equivalent experience), 8+ years of experience ABOUT: Alignment to a mission-critical role that directly impacts the customer''s ability to effectively execute its mission. Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities. Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust. Provides troubleshooting support for system hardware and software issues that are highly complex in scope. Trains end users on the proper use of hardware and software. May train large groups of end users. Performs advance software installations and upgrades to operating systems and layered software packages. Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels. Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions. Leads data/media recoverability by following a schedule of system backups and database archive operations. Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Ensures that performance and security of computers meet the needs of network users. Uses extensive independent judgement and is unsupervised. Recognized subject matter expert in job area typically through advanced education and work experience. Manages large projects with limited oversight from manager. Evaluates and assesses existing systems and plans long-term strategies. May coach and review the work of less-experienced professionals. May serve as a team or task leader. (Not a people manager)

Created: 2025-11-15