Full Time Estate Host - Hartford

Description Position at Hartford-Jackson, LLC Our Tasting Room Estate Hosts will strive to provide an exceptional guest experience; sharing the Hartford Family''s unique story and guiding guests on a captivating journey through our Hartford Court wines. As a Tasting Room Host at Hartford Court, you will: • Cultivate a positive, upbeat team dynamic • Prioritize genuine hospitality and exceptional customer service • Foster a passion for wine, with a hunger for continuous education • Utilize the ability to multitask, take initiative, and thrive in a fun, fast-paced environment Essential Duties & Responsibilities Include (but are not limited to): • Share the Hartford Family story with authenticity, conviction, and connection; orchestrate a quality, memorable guest experience • Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness • Process orders accurately within POS system; pack & fulfill customer orders • Maintain accurate customer information & update POS as needed • Acquire & share wine knowledge with all guests; tailor conversation effectively to the respective audience, from experienced wine professionals to novices • Create & maintain a customer-focused environment, anchored on building relationships, rapport, & loyalty • Hone exceptional interpersonal skills, with the ability to communicate with clarity & consistency, both verbally & in writing • Uphold confidence & comfortability speaking to varying group sizes and VIPs • Employ technological savvy; troubleshoot issues as needed • Wash & polish glassware; restock glassware & inventory items • Clean & maintain Tasting Room aesthetic as intended • Utilize organizational skills, attention to detail, & the ability to follow through on projects • Assist with printing menus & collateral • Assist with Tasting Room inbox, answer phone, respond to emails & voicemails, & schedule reservations for guests • Uphold professional appearance, demeanor, & enthusiasm Qualifications & Requirements: • Must be 21 years or older • Working weekends is a must • Experience within the hospitality or food and beverage industry • Follow & adapt to all current CDC guidelines to ensure safety of all staff & guests also including CA food safety & responsible beverage service • High School Diploma • Ability to lift and carry 50 lbs. • Ability to work a flexible schedule, including weekends, evenings, occasional events, and some holidays • Ability to sit bend, stoop, twist and walk for prolonged periods of time offers a competitive hourly wage plus commission; compensation is DOE.

Created: 2025-11-01