Associate Coordinator

Associate Coordinator Description: Essential Functions: Responsible for working directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements. Works directly with contractors to provide customer information for energy efficiency services. Utilizes various company systems to verify customer data and set customers up with appropriate services. Provides program guidance to customers and contractors seeking to participate in energy efficiency programs. Represents our client in a professional manner while providing written and verbal communication to customers and stakeholders. Supports Energy Efficiency Consultants with various assignments related to program implementation and tracking. Processes leads and applications in office Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/skills: Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization and flexibility to change. Strong written and oral communication skills are critical to effectively fulfill the role of this position. Strong working knowledge of Microsoft Excel, Word and Power Ability to review general technical and detailed program information and communicate to customers and third-party contractors. Education Associates degree in business, marketing or the equivalent work experience Experience: two (2) to five (5) years of customer service and administrative related experience required Licenses & Certifications: None Mental Aspects: Leadership Behaviors/Competencies: Set and Communicate Direction and Priorities Know the business plan and how your role connects to it Identify problems, issues; take responsibility for resolution Set high standards for self; deliver quality performance Raise ideas for improvement Communicate, communicate, communicate Build Trusting Relationships Follow through on commitments made to manager, colleagues, and customers. Address difficult or controversial issues and encourage others to do the same. Have honest dialogue with others Manage and Develop People Set performance goals that align with department and company goals Meet regularly with your supervisor/manager to discuss your performance Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc. Foster Teamwork and Cross-functional Collaboration Work collaboratively within and across the organization to achieve One Company and other goals Recognize and address cross functional implications of your work Create a Diverse, Inclusive Workforce Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work Lead Change Proactively seek out opportunities to improve business performance and customer service. Respond positively to new demands or circumstances Exhibit a can-do attitude to support changes in priorities and work processes Focus on the Customer Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner - provided by Dice

Created: 2025-10-04