Assistant Property Manager (Bilingual)

We are looking for a Bilingual Assistant Manager for one of your communities in Houston, TXAPPLY TODAY to be a part of one of the fastest-growing Owner - Managed Houston- Based -Multifamily team! ASHFORD COMMUNITIES. Read about us on our website, Minimum requirements:2 years of experience in the apartment industryFluency in English and SpanishPosition Summary:The role of Assistant Community Manager requires a high level of energy, a desire to make a real difference in people''s lives, and a commitment to anticipate and exceed the expectations of our residents and customers. The Assistant Community Manager is responsible for effectively assisting the Community Manager in the smooth day-to-day operational and financial administration of an Ashford community. They are specifically in charge of tracking make-ready units and spot-checking for completeness, purchasing, delinquency tracking, posting rents, and classifying and recording numerical data to keep financial records complete, while assisting with the leasing, marketing, and resident relations for the community.Essential Job Functions:Accept rental payments and post rents to OneSite, prepare deposit slips on an ongoing basisSend the required notices in a timely manner as per company policy in regards to collecting delinquencies from residentsComply with federal, state, and company policies, procedures, and regulations for eviction hold agreements promise to pay agreements, and evictionsPrepare final account statement for past residents within 3 business daysProvide accounting support to Management (Data gathering and analysis in preparation for Community Manager)Enter invoices (approved by the manager) on the same date as the invoice is received with correct coding according to company proceduresCreate purchase orders in OneSite for office supplies, make-ready and general maintenance supplies twice a month (by 7th and 21st of each month) with correct coding according to company proceduresMaintain Asset Tracking sheet on a monthly basisProvide general clerical assistance to community office (permit processing, etc)Greet and qualify prospective residents by explaining the resident qualifying criteria (ask questions; utilize completed guest cards, have the criteria signed, etc.)Assume Community Manager''s duties/authority in absence of immediate supervisor in accordance with Ashford and community guidelinesImmediately record all telephone and in-person visits in I Love Leasing. All traffic must be tracked by close of same day businessHave prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirementsProcess applications for approvals in OneSite (i.e., credit check, rental history, etc.) within 24 hours of receiving the application and submit the documents to Central screening for approval. Follow up with applicant within (3) days regarding the status of an applicationFollow-up on prospects that did not close and attempt to close sale again same business day. If unable to help prospect, refer them to sister communities to meet prospect''s needsSecure new resident(s) signature(s) on appropriate paperwork within 5 business days of approval and prior to move-inComplete comprehension of the TAA lease contract and all addendums.Orient new residents to community rules and amenities on the day of move-inCreate a list of units to be made ready on Property worksheet in the 1st week of the monthMonitor and coordinate the process of making a unit ready from start to finish with help of in house team and external vendors, following the company policies and proceduresGet the make-ready planning form filled out at the start of the make-ready processMake ready planning form must be checked for completion before uploading to OneSite Facilities. Ensure the company quality standards are met with respect to the units made ready before an apartment is made ready in OneSiteEnsure that all proper and legal documents are received, current accurately verified, and entered into the computer from new vendors, prior to payment being processedMonitor renewals. Distribute renewal notices 30/60/90 days in advance of lease expirationsUpdate property worksheet for your own renewals on a daily basisDistribute all company or community-issued notices; enforce policies of each Ashford communityReceive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments. Enter complete Service Requests in Sightplan. Upon completion of service requests, follow up within 24 hrs with residents to ensure issues are resolved to satisfactionKeep track of resident referrals. Make sure resident referrals are properly requested following company policy in a timely manner and distributed to the referring residentsAssist in planning all resident functions. Attendance and participation to host in a minimum of (1) per month as directed by the Community ManagerLearn and ensure compliance with all company, local, state, and federal safety rulesHave a working knowledge of OneSite, Sightplan, Bluemoon, and I Love LeasingRepresent the company in a professional manner at all the timesFollows company procedures regarding safety and emergenciesAssists with resident functions as neededPerforms other special projects and duties as assignedJob Requirements:Must be fluent in English and Spanish. Must have at least 2 years of experience in the multifamily industryHigh school diploma or GED is preferred, or relevant equivalent experience in related fieldSelf-motivated results-driven with the ability to manage multiple projectsSuperior customer service skills including the ability to manage difficult situationsStrong attention to detail, organizational, planning, time-management, and problem-solving skillsCompetence in the operation of telephone, copy machine, facsimile, personal computer/keyboard, Microsoft Office and Google docs including Word, Google Docs, Excel, Google Sheets and community software (OneSite, Sightplan, Bluemoon Forms, I Love Leasing) and knowledge of Internet, Email and Social Media as it pertains to marketing of communityDemonstrate strong oral and written communication skillsStrong ability to close a saleVerbal, math, and reasoning skillsAbility to follow oral directionsPerform and complete tasks despite frequent interruptionsFlexibility with work schedule to include the ability to work extended hours on a periodic basisMust be willing to travel and assist at other Ashford Communities as neededValid driver''s license

Created: 2025-11-15