Team Lead/Keyholder

AN ASICS TEAM LEADER''S PURPOSE : In the absence of the management team, the Team Lead supervises all store personnel, including implementing and enforcing company policies, procedures and corporate directives. SUPERVISORY RESPONSIBILITIES : This position does not have direct report responsibilities TEAM LEADER ORGANIZATIONAL RELATIONSHIPS : Interacts with all levels throughout organization including employees and outside vendors WHAT YOU WILL DO : Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved. Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints. Be able to retrieve product from the backroom and/or top stock using provided equipment. Monitor sales activities to ensure that customers receive satisfactory service and quality product. Support the Head Coach with training and evaluating employees to ensure sales goals are being met. Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience. Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience. Review inventory and sales records to prepare reports for the management team. Instruct employees on how to handle difficult and complicated sales. YOUR KNOWLEDGE, SKILLS & ABILITIES : Exceptional customer service skills Uphold a positive attitude and be a team player Knowledge of principles involved in resource allocation, and coordination of people and resources Knowledge of basic mathematics including addition, subtraction, division, and multiplication and their applications Knowledge of selling techniques Ability to conduct self in a professional and respectful manner with customers and employees Excellent verbal communication skills Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail High sense of urgency Skilled at using logic and reasoning to identify alternative solutions, or approaches to problems Ability to work a flexible schedule including holidays, nights, weekends and overtime in order to fit business needs YOUR STRENGTHS : Collaboration Organization Multi-tasking Integrity Time management Problem-solving Taking initiative Learning from set-backs Cool under pressure WHAT IS REQUIRED EDUCATION/EXPERIENCE : 2 years of retail experience; sporting or athletic industry preferred Computer skills: Microsoft Suite (Word, Excel, PowerPoint) Be able to stand and walk around during scheduled hours, reaching for product using a ladder, step stool and pole

Created: 2025-10-04