Partner Success Specialist (Digital Marketing)

Who We Are: ChoiceLocal is the top-performing franchise marketing agency founded in 2014 to help franchisees and franchisors reap the benefits of a full suite of digital marketing services without paying exorbitant costs typically associated with Fortune 500 level marketing strategy, results and customer service. We offer proven strategies for franchise growth and we back it all up with The ChoiceLocal Guarantee. We believe in giving back to the community with our mission to Help Others and empowering our teammates to grow personally and professionally. We live by our Core Values and are very proud of the culture we have cultivated over the past 8 years. We have been able to create a family amongst our team, living our Core Values which include, Integrity in all Things, Amazing Customer Service, Everyone A Leader, Candor with Goodwill, Family, and Giving.Benefits :Competitive PayHigh-End PPO Health Plan Available, 75% of Premium Paid by company for the ENTIRE familyDental and Vision Insurance, 50% of Premium paid by company for the ENTIRE familyVoluntary Life Insurance401K11 Paid Holidays & Generous PTO PlanFlexible, Autonomous Work EnvironmentAbility to be Full-Time Remote, with hybrid options available. Flexible Work HoursSmall, Agile TeamsFun Work Environment1 Paid Day Off Per Quarter for VolunteeringRapid Opportunity for Position & Career AdvancementJob Overview: Partner Success Specialists are digital marketing strategists, project planners, and partner success advocates. They will serve as a point of contact with partners and are responsible for their satisfaction. They are also responsible for developing and executing online strategies to help our partners drive more business. The position touches on local listings management, review management, content posting, and search engine optimization for partners'' sites. With a hands-on approach, they also focus on bettering processes for these tasks and looking for strategy opportunities for our partners and the network. The individual decisions and actions of a Partner Success Specialist at ChoiceLocal adds up to the health and potential for growth of the business. Partner Success Specialists have a large responsibility to themselves, their team, and above all else, the partners who trust them with their success.Responsibilities:Executes and follows project initiatives, adjusts personal workflow, assigns project priority, tracks progress, and provides analysis.*Analyzes data to maintain partner success by utilizing performance reports to identify areas of improvement in the program. *Researches and evaluates new market technologies and keeps abreast of industry news.*Follows strategies on company search engine optimization best practices.*Identifies new digital marketing techniques, tests those strategies in a structured way, and teaches team members about their results.*Independently foster strong relationships with all assigned partners by serving as their main point of contact for the franchise.*Communicate monthly reporting recaps to partners to show strong digital marketing results*Identify and demonstrate new opportunities for growth for all assigned partners.*Independently and autonomously complete tasks assigned from Basecamp.*Maintain partner revenue, program success, and satisfaction by checking program performance at least twice a month for all partners using Google Analytics and other KPIs, creating an intervention plan for underperforming locations, completing strategic tasks, including, but not limited to: on-site and off-site optimizations, content creation, local listings management, Google Business Profile optimizations, and Google Search Console audits.*Provide amazing customer service by making genuine personal relationships where appropriate with partners, always look out in their best interest and reject any course of action that would lead to sub-standard results for them.*Performs other duties as assigned.*Essential DutyQualifications:Experience with Google AnalyticsExperience with CMSCan-do attitude is a must!Excited to learn as much as possible about digital marketingPrior experience in customer serviceExperience with Google Tag Manager and Google Business Profile is preferredLanguage Ability:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Math Ability:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule puter Skills:To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft excel, HTML, and various sites to be determined.Knowledge, Skills, and Other Abilities:Attention to detailProblem solvingTime managementWritten and oral communication skillsDiplomacyTechnical communication skillsOrganization skillsProfessionalismPersonal accountabilityComputer literacyPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to five pounds.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.

Created: 2025-11-15