Lightstep - Staff Product Manager - Query Experience

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we''re on the 2021 list of FORTUNE World''s Most Admired Companies. Learn more on Life at Now blog (and hear from our employees (about their experiences working at ServiceNow.Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldnt take ourselves too seriously (except when were writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company. Were looking for an experienced product manager to help execute Lightsteps product vision and strategy for the Lightstep platform, which powers our unified observability products. The Lightstep platform enables core platform primitives such as data ingestion, storage, querying and analytics that are far more scalable and flexible than competitive offerings. The platform is also the bedrock that empowers multiple product teams at Lightstep to build new capabilities with reliability, extensibility, and scale. What Youll Do:Your primary area of focus will be our Unified Query Experience, which includes our UI-based query builder, our text-based query language, and Lightsteps internal and external APIs. Our query language and unified APIs are pre-release, so you will lead product in our earliest stages, helping us build our capabilities from the ground up and leading us through launch. You will drive the development of powerful querying capabilities, working closely with stakeholders across the business to create value and delightful experiences built on top of the Lightstep platform. You will focus on two key customers whose experiences the Query Experience Team directly impacts: Lightstep end-users who are trying to ask meaningful questions about their telemetry data in the UI or though the APIs, as well as internal Lightstep users who rely on internal APIs. To be successful in this role you have:8+ years of softwareproductmanagement experienceStrong prioritizationskillsandthediscipline to focus on highimpactactivitiesExperiencedefining andcapturingproductrequirementsandtransforming them intoaproduct roadmapDeep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customer-centric solutionsDrive solution development through big-picture solution developmentAbility to serve as a team lead and coach employees at lower levelsWhat Youll Do:Your primary area of focus will be our Unified Query Experience, which includes our UI-based query builder, our text-based query language, and Lightsteps internal and external APIs. Our query language and unified APIs are pre-release, so you will lead product in our earliest stages, helping us build our capabilities from the ground up and leading us through launch. You will drive the development of powerful querying capabilities, working closely with stakeholders across the business to create value and delightful experiences built on top of the Lightstep platform. You will focus on two key customers whose experiences the Query Experience Team directly impacts: Lightstep end-users who are trying to ask meaningful questions about their telemetry data in the UI or though the APIs, as well as internal Lightstep users who rely on internal APIs. You would be a good fit if:You have a strong history of shipping developer-facing products that users loves with demonstrable successYou collaborate well-cross functionally with engineering, customer success, sales, and marketing to get an organization working together towards strategic objectivesYou can take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions in a fast-paced environmentYou have experience seeing and implementing the big picture on platform enablement, serving an ecosystem of different personas, from internal developers to end users to platform partnersYou have strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve for complex system interdependencies, and build performant and scalable solutions to serve customer facing applicationsYou have 3-5+ years of industry expertise working on or deploying cloud-native technologies such as Kubernetes or Microservices (for example as a SRE / Engineer, Sales or Partner Engineer, Kubernetes Admin, etc.)You have experience working with Data integrations, SDKs, APIs, in the context of Public Cloud (AWS, GCP, Azure) and other cloud-native technologiesWhat Youll Achieve:Youll help execute Lightsteps long-term platform vision, goals, success metrics, strategyYoull translate that strategy into concrete plans and objectives over the short and medium termYoull guide the prioritization of work and help make resourcing and prioritization tradeoffsYoull build a compelling platform roadmap based on customer needs, resources, and strategic opportunitieslscareersFD21ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [Click Here to Email Your Resumé] for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here (to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (.Work personasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Created: 2025-09-06