TSC Technician

Role Summary:Maintain and repair Volkswagen Group of America corporate vehicles as needed, develop and document repair procedures and validate repair informationAct as assistant/back up Shop ForemanRole Responsibilities:Technician Role responsibilities - 95%Support QTM''s and ASM''s as needed via phone or onsite at dealerships Support Product Support and EEO with vehicle analysis and repairsSupport Vehicle Safety office with vehicle and process evaluationsRepair, test, maintain, and update VW /Audi vehicles to the latest technical level Communicate problems and solutions to VWGoA/VW-AG Quality departments Test vehicles under varying conditions to determine and document cause of problems Verify customer complaints in the actual field environment Evaluate new diagnostic systems and procedures; verify GFF and service publications Perform and evaluate repairs according to newly developed repair information Provide recommendations to internal departments for modifications to repair procedures Support Group Campaign teams with product, tool and repair process analysis Evaluate buy-back vehicles for emissions, drivability, and ineffective repair procedures Accurate and timely analysis of failure mode in assigned models Support dealer repairs/technical product investigations onsite at dealerships Perform ''tele-diagnosis'' for dealerships and independents to support compliance Test and validate field fixes Attend and support dealership and customer focus groups Provide onsite vehicle launch support Order parts and monitor parts purchase statistics Prioritize and plan testing procedure sequence Provide technical input to Product Planning, Technical Training, Product Support, and Academy Support APRO, IAV, ODIS, OBD, and other test teams as required Build and/or support concept vehicles (Accessories, Product Planning, etc.)Develop and manufacture test fixtures and diagnostic techniquesWork with warranty activities to evaluate returned partsShop Foreman Role responsibilities - 5%Expedite work orders to TSC Technicians, provide follow-up to the requestors and maintain necessary records for warranty purposes.Coordinate TSC service scheduling of technicians'' time to maximize throughputAssist SRT coordinator with time study scheduling & resource managementManage DMS system implementation and reportingManage parts tracking within TSC via DMS and parts on Command systemsCoordinate warranty payments and re-billing with warranty department Work with warranty activities to schedule and complete parts evaluations Qualifications:Years of Experience:7-10 of automotive industry experienceEducation - RequiredDegree or certificate in Automotive Technology Volkswagen Audi Technical TrainingMaster Technician Certification or equivalent experienceExtensive Volkswagen and/or Audi product knowledgeExperience with VW/Audi diagnostic tools ASE Master CertificationEducation - Desired:German and/or Spanish language skills Skills:Analytical and conceptual thinking - using logic and reason, creative and strategicCommunication skills - interpersonal, presentation and writtenIntegration - joining people, processes or systemsHigh level problem solving & decision making skillsResource managementExperience with and/or working understanding of international cooperation and cultural differences Highly motivated self-starter with a high bias for actionSpecialized Skills - Required:Extensive of Volkswagen & Audi technical knowledgeAdvanced level of ODIS diagnostic experienceASE technical certificationDegree or certificate in Automotive Technology Hybrid & High-Voltage battery diagnostic and repair experience Specialized Skills - Desired:Master Audi and or Volkswagen training certificationGerman language skillsVolkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

Created: 2025-11-15