Service Manager

WE ARE HIRING A SERVICE MANAGER 401K with 25% match!We are the Plumbing, Electrical, Heating and Air Conditioning company that thousands of New Jersey Residents have trusted for more than three generations. We offer home services to residents of northern and central New Jersey.Our Service Manager position offers a competitive pay and comes with amazing benefits! Our compensation package includes medical, dental, vision and life insurance, short- and long-term disability, and 401K with 25% match.The Service Manager is responsible for the overall success and management of our residential service departments. You will oversee the plumbers, HVAC Technicians and Electricians. In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.Responsibilities:Manage and develop service center operations staff, including setting work priorities, conducting staff meetings, coaching, mentoring and training staff.Develops and implements operational plans to achieve profit and growth goals and manages expenditures to meet operational goals.Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.Oversees daily operations to ensure that proper procedures and guidelines are in place.Resolves customer issues and complaints to ensure customer satisfaction.Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.Assists with or performs administrative tasks.Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.Resolves escalated customer issues by developing and maintaining a great relationship with customers.Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.Must be able to pass a drug screen and criminal background check.Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1''s.QUALIFICATIONS FOR A SERVICE MANAGER:Must have previous HVAC, PLUMBING OR ELECTRICAL SERVICE experience in a residential home service companyManagement/Supervisory experience requiredPrior Service Manager experience preferredA valid driver''s license and a clean driving record is required for this position. Top-notch leadership skills that motivate others Strong customer care skillsOrganized and detail-oriented What We Offer:75% of health insurance covered by employerPrescription DrugOpticalDentalOrthodontiaLong Term DisabilityLife Insurance ($250K Term)401-K with 25% company match100 plus hours of training every yearQuarterly company functions (Ball games, comedy club, dinners, awards etc)

Created: 2025-04-19