Service Advisor

At Castle Automotive Group, we are a diverse community of people, all working together to make great things happen. We offer a professional environment with extensive training and growth that includes performance-based development. We are looking for individuals with interesting backgrounds who want to be a part of a rewarding, innovative and collaborative workplace. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day. As a Service Advisor, you will own our customer''s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.What We Offer401(K) with employer matchMajor medical (50% employee paid premium)DentalVisionVoluntary Benefits (Accident, Critical Illness, Disability, and more)Paid Time Off Employee vehicle purchase discountsFlexible work scheduleCareer advancementResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer''s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians'' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryOversee administration of warranty claims as well as training and supervising of service departmentReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationsUtilize cutting edge technology to better serve our customers (texting, electronic multi-point inspections, tablet write-ups, etc.)QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver''s licenseCDK and X-Time experience a plus!GM Experience preferred!We are looking for qualified, quality people who are ready to start their career within our family.To learn more about us visit: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2025-09-06