Service Advisor

Gladstone Mitsubishi, a subsidiary of TIME Auto Group, is looking for a full-time Service Advisor!We are a growing company and there is much potential for this position to turn into something more, if you choose. We are a fun and relaxed atmosphere that focuses on teamwork/ family. We invite you to apply and join us and see the difference. Time Auto Group is changing the face of the car industry for the better.Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver''s license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality pensation: DOE but potential for $8k+Work Schedule: M-F 8AM to 5PM rotation with Monday to Saturday shift offWhat''s in it for you?Medical - 100% paid insurance availableDental, Vision, 401kEmployee Assistance ProgramsPaid HolidaysPaid VacationPaid TrainingCareer Development CoachingCareer advancement and paid training programsPositive and Supportive Culture that values Employee Empowerment, Community, Communication, Recognition & RespectProfessional, Safe, and clean work environmentEmployee discounts on Parts, Service and VehiclesResponsibilitiesMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company''s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers'' vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriatePosition consists of gathering complete and accurate customer and vehicle information and recording it in the Dealership Management System software (DMS)Listening with understanding and empathy towards the customer and the issues they are having with their vehicle and translate it to the technicians on the repair order in a way that is concise and consistent with helping to get them as much information to clearly diagnose/ repair the vehicle. Communication skills must be top notch, including in-person, over the phone, or via email/ digital platforms. Time management for updating customers as well as completion of repairs is paramount to maintaining customer relationships and trust, therefore highly valued. Other duties as assignedQualificationsHigh school diploma or equivalentValid insurable driver''s license & clean driving recordAccredited training in service advisor skills, customer satisfaction, and quality controlAutomotive service advisor experience preferred Ability to read, write and speak English fluently Ability to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesMust be 18 years of age, have a valid and insurable driver''s license. Pre-employment screening includes background check and drug test. (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.)We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Created: 2025-10-04