Fraud Operations Sr Specialist - Card Fraud

DescriptionDescription:Starting Salary: $19.00/hrAre you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class Fraud Support? Do you thrive in working in a fast paced environment? Our Fraud Operations Senior Specialist role may be the right career choice for you.At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Fraud Support Call Center team. Bring your skills and expertise to our team. Our colleagues have the support and training needed to grow their careers and make a lasting impact.What you can expect in this role:A hybrid work schedule, working 2 day in the office and 3 days remotelyField a variety of incoming customer calls with a passion to deliver high quality support for our customersGive customers peace of mind by protecting them against fraudExtensive paid training to ensure your expertise and prepare you to handle customer inquiries of increasing complexityDedicated support from leaders and peers to support your development and performanceA work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individualSatisfaction and pride in producing high quality workWhat we offer:Competitive salary with exceptional benefits such as medical, dental, and generous Paid Time Off policyVariety of work schedules to suit your lifestyle and needsOpportunities to grow your career with a company that values career progressionAccess to 401(k) with corporate match and Employee Stock Purchase ProgramAccess to exclusive colleague offers on Citizens Bank products and servicesHours and Work Schedule:Hours per Week: 40Work Schedule: Various 2nd Shift Schedules AvailableQualificationsQualificationsRequired Skills/Experience:2+ years, experience in analysis, financial services industry or business line experience a plusOrganizational skillsSolid ability to multi-taskSolid customer service skillsProficiency in PC skills and MS OfficeSolid analytical skillsSolid knowledge of department computer applications and systemsSolid written and verbal communicationCapacity to work independentlyEducationAssociate''s Degree preferredContact Center experience preferred but not requiredSome job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Why Work for UsAt Citizens, you''ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague''s or a dependent''s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Created: 2025-11-15