Assistant General Manager

Are you passionate about people? Do you have a natural ability to connect with people? Are you a dynamic, positive leader?If this is you, join our talented team of Spa Leadership Professionals and watch your career grow! Hand & Stone Massage and Facial Spa is growing our leadership team in the Northern Virginia area. We have locations in Alexandria, Falls Church, Reston, and Chantillyand with our continued company growth, we are searching for leaders to add to the team. Our ideal candidate has 1 - 3 years of leadership experience, is a responsible, driven individual with excellent communication skills, great problem solving quick thinking, and an ability to work independently. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration.Our goal is to provide our valued members and guests with a world-class experience, and our Assistant Spa Managers are a critical link in ensuring that our guests'' experience in our spa is nothing short of exceptional! Our Assistants set the tone for the spa, coach and train the front desk team to excellence, drive membership and gift sales performance, and grow the business. The Assistant Manager works hand in hand with the General Manager to manage the day to day operations of the spa, with particular focus on the front desk. Benefits GALORE!Medical Insurance with a generous monthly employer contribution, Dental Insurance, as well as a $25K Life Insurance policy at no cost to you! 401K plan with company match!We offer a competitive compensation structure - earning potential is practically unlimited for strong sales performers!Professional and safe working environmentEmployee discountsOpportunity for professional growth - we promote from within and have opportunity available for strong performers to continue to grow their leadership careersAND MORE!Key Functions of the RoleProviding excellent customer service and experiences to all guests and members through the answering of phone calls, setting appointments, greeting guests and membership sales and management.Oversee and manage daily operations of the front desk.Assist General Manager in managing spa sales performance by driving performance with the front desk team.Assist in the recruiting, hiring, onboarding, and training process for our sales and guest service team.Train, monitor, and coach performance of all sales and guest service staff.Membership education and sales - including sales goals and incentivesPassionately promote products and services with effective, clear communicationWork with the front desk team to maximize appointment book and eliminate booking errorsAdministrative duties in conjunction with the General Manager including reporting, cash handling, etc.Role RequirementsProven passion for communicating with people and providing consistent, excellent serviceCapability to work flexible hours including nights, weekends and some holidaysExcellent verbal and written communication skillsA fast learner, with a positive attitudeComfortable in a fast paced high-volume puter proficiency; knowledge of retail/appointment booking computer systems is a plusA strong team player with the ability to work independently under minimal supervisionExceptional organizational skills including attention to detail and multi- taskingCritical thinking skills, including customer conflict resolutionAbout FGG Spa, LLCHand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 510 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry. FGG Spa, LLC is the largest Hand & Stone franchisee in the system. We have grown to more than 30 locations across 5 states, and we are still growing! As a family owned business, we are able to provide the benefits of a large company while still keeping a ''family'' vibe in the spa. We focus on guest experience first, and that includes our internal guests...our team members! We can''t wait to meet you!Compensation: $25,000.00 - $40,000.00 per year Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 510 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee. We currently own and operate 33 locations across New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and Tennessee, and we are still growing! The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams. We offer a great compensation and onboarding package, while maintaining an amazing spa culture focused on our client experience and team wellbeing with a ''family'' vibe. We are in the people business, and our people come first, both our clients and our teams!We are always looking to add talented Massage Therapists, Estheticians, and Sales Professionals to our expanding teams. We have opportunities for both Full Time and Part Time team members.I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Created: 2025-11-01