Customer Program Fulfillment Support

TomFerry is the 1 coaching company in real estate. Our mission is to raise the standards by creating success. That means we are super-focused on supporting our members, employees and partners to set big goals and do whatever it takes to achieve them. Of course, we are there every step of the way.The office lives on a high-energy culture that includes all departments working closely together to identify gaps and develop solutions together. After hitting a big goal you can find the entire office at a bowling alley, Dave & Busters or taking over an entire movie theater. We like to work hard and then celebrate!Our people and culture are what makes the company so successful, which is why we only hire the best. If this sounds like the environment for you and youre ready to make a big impact on a fast growing, already established 1 company, wed love to meet you. Oh, and were super proud of our Best Places To Work In OC badge.See videos of Tom here (.Tom Ferry is looking for a highly detail oriented individual with a knack for facilitating client facing communication regarding company fulfillment of programs or promises. This role would require the candidate to also contribute to coach scheduling and client registration all the way through program delivery. A successful candidate will be process-oriented and passionate about the experience of our clients, coaches, and partner network making sure the programs or offerings are running smoothly. Lastly, the candidate will also serve as the customer point of contact for all Tom Ferry Program Support. Primary Responsibilities:Manages platforms used for fulfillmentProvide user support for systems and general program needsProvides a feedback loop to Client Experience, Product, Content, Sales, and MarketingStays current with all zoom updates that affect the meetings (access/attendance/etc.)Demonstrates a sense of urgency to attain and exceed desired resultsManages and monitors Client Experience reporting for program attendees Displays excellent troubleshooting and creative problem solving skills, know when to act quicklyProvides support for the Partner NetworkAttendance and on-time reportingMaintains compliance with company policies, practices and proceduresParticipates in proactive efforts to achieve departmental and company goalsHost Tom Ferry Webinars Communication Check-Ins for Tom Ferry Speakers Other duties as assignedSupervision:Works under the general direction of the Fulfillment Manager. Education and/or Experience:Highschool Diploma or equivalent GED2+ years of Client Success, Client SupportOther Skills and Abilities:Uncompromising integrity, character and intellectual honesty; with the courage and conviction to speak their positionExperience working with client centric individuals and developing solutions to improve overarching client and employee experienceAbility to explain data so a listener understands the significanceIntellectually curious and strategic thinkerCreative problem solverTeam player and works well collaboratively with other teamsDemonstrates highest level of detail orientation and organizational skillsMust be able to work independently with the ability to juggle priorities and manage time to effectively meet deadlinesOrganized and efficient in daily tasksLanguage Skills:Proficient English language skills written and spoken. Able to speak effectively and communicate clearly on the phone, in person and via email. Ability to read, analyze, and interpret documents such as technical procedures, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or puter Skills:Strong working knowledge of CRMs, our preferred tool is Salesforce; ability to analyze reporting within a CRM is a plus. Knowledge of Microsoft Office applications, including Excel and PowerPoint or within the Google Cloud Suite, including Sheets and Slides.Planning and Organization:Manage multiple tasks in deadline driven environmentMust be organized, punctual and responsibleAbility to work effectively both independently and as part of a teamAbility to work on tight deadlinesFlexible to changing priorities and deadlinesPhysical Demands:This is sedentary work which requires the following physical activities: reaching, sitting, lifting (25 pounds), finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Work Environment:Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The office work environment can be boisterous. Attire is business casual. Hybrid work schedule in-office days Mon - Wed, remote work Th/Fri. Travel:Minimal (less than 5%). May be required to travel overnight by car or air to support various events sometimes working in excess of eight (8) hours/day.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. *We are currently working a hybrid schedule. We are in the office Mon - Wed and work remote Thu/Fri. All employees must be located in CA or TX; applicants outside of these locations will not be considered.TOM FERRY IS AN EEO.TOM FERRY PARTICIPATES E-VERIFY.All offers are contingent upon receiving acceptable results from a pre-employment background check and drug test.Powered by JazzHR

Created: 2025-10-04