Community Operations Specialist

Job Details Job Title: Community Operations Specialist Location: San Francisco, CA Duration: 3 Months (Contract) Summary We''re looking for an experienced Community Manager to join us on the Community & Impact Partnerships team. You will be responsible for helping to manage the community experience for the Certification program. You will be creating content, hosting video calls, managing group operations, engaging with, and inspiring community managers, and strengthening our connection with group members in two client Groups. You will connect and support Certification candidates who are preparing for the exam, as well as Certified Community Managers who are continuously working toward personal and professional development. We are looking for someone who is both a team player and self-directed. If you have worked as a professional Community Manager and you are passionate about building and supporting leaders, then we''d love to meet you. Responsibilities Facilitate development of peer - to - peer relationships among Certification candidates and Certified Community Managers. Present key concepts and curriculum during educational study sessions, office hours, and roundtable discussions to help community members connect, learn, and succeed Track, analyze, and communicate key quantitative metrics to develop and execute against program goals Work closely with a cross functional team to advocate for community needs Advocate for the Certification community members within the organization by sharing stories and highlighting successes. Participate in content creation, dissemination, and help manage the content calendar. Handle day-to-day community moderation of multiple growing communities. Minimum Qualifications 3+ years of community management experience for a brand or non-profit Experience in content creation and dissemination Experience with group facilitation, particularly using tools like Rooms and Live Experience working cross functionally with an array of internal teams and stakeholders, prioritizing tasks, and managing deadlines to balance short term needs with long term strategic initiatives in a fast paced, entrepreneurial environment Understanding of Groups/Pages management tools Certified Community Manager Preferred Qualifications Experience working on a global scale with both internal and external partners Experience working closely on data and insights to report out the impact of community engagement Experience in coaching others and sharing community management best practices Experience in community leadership outside of the Groups platform a plus

Created: 2025-09-06