Site Operations Manager (Maintenance/Engineer Manager)

Site Operations ManagerPuzzleHR is a premier HR service provider recruiting for this position on behalf of KNAPP.Location: McCordsville, IN, USJob SummaryWe are looking for an experienced Site Operations Manager to lead and manage a team to provide first-class maintenance; support our customers in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our customer site location.What you get to do Reporting to the Regional Manager, the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer Manage site budgets and associated commercial activities, including developing and manage maintenance budgets and cost projections Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA) Oversee all system improvements and installations Oversee all training requirements, both technical and regulatory Increase the scope and efficiency of Knapp''s support solutions Provide guidance to your team to work against timeframes to complete reactive repair Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner Provide monthly summary and detailed reports covering commercial and technical activities Plan and implement system security policy Manage through direct reports the daily activities of all personnel Promote alignment of Material Handling Equipment (MHE) maintenance objectives Resolve any resourcing issues beyond the Resident Site Manager''s control or responsibilities Manage process improvements to ensure that the delivery of services increases customer satisfaction Accountable for Quality, Health, and Safety within the maintenance scope Monitor and update the MHE risk register Continually assess and fulfil the supplier''s resource requirements Assess and report MHE progress and attendance at the meetings Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures Accountable for the ultimate correctness and proper allocation of all spares inventory Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope Responsible for responding to and addressing emergency calls Requirements Experience with Site Operations Management/Leadership Maintenance Background, technical mechanical/automation knowledge and expereince Understanding Lean Processes, including Root Cause Analysis Authorization to work in the U.S. Passport or ability to obtain a passport Work on weekends and/or overtime as required Professional office etiquette is required at all times Occasional travel required Physical requirements may include: sitting, squatting, walking, reaching out to arm''s length, reaching overhead, and lifting between 50-100 pounds. Benefits Day shift- Monday- Friday Industry competitive compensation Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more! 401k with employer match and no vesting! Paid Vacation & Holidays Paid Parental Leave Subsidized child-care Tuition Reimbursement Pet Insurance Corporate Social Responsibility including recycling, sustainability, and volunteering WHO WE ARE (( At KNAPP (pronounced KaNop, not Nap!) ''We Make Complexity Simple'' by using cutting-edge technologies to deliver groundbreaking solutions for our clients. By leveraging the latest software, AI, and Robotics technology we are disrupting the logistics automation industry. We work with the world''s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters right outside of Atlanta, GA. We specialize in dock-to-dock automation of the supply chain process for both B2B (Business to Business) and B2C (Business to Consumer.) With over 4,000 people in our group worldwide we are different than most other supply chain automation companies in that over 25% of our solutions are software-based. We also reinvest 7% of our revenues in R&D ensuring a strong and vibrant future! Come help us change the world! For more information, visit is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.

Created: 2025-10-04