Sales and Customer Service Associate

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations. • Deliver exceptional customer service through customer engagement and quality product delivery. • Be knowledgeable of products and services offered and properly promote them to customers. • Identify customer needs and offer additional services which could benefit them. • Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services). • Operate and maintain print and finishing equipment. • Receive, sort and place mail in mailboxes accurately. • Record all sales transactions completely and accurately in Point of Sale system. • Pack contents for shipping using established procedures and products. • Receive and prepare documents for printing. • Operate all other software packages. • Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer''s vehicle when requested. • Process and document damaged shipments, late and lost package claims. • Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies. • Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure. • Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area. • General housekeeping duties. • Other duties as assigned. Job Types: Part-time, Temporary, Internship Pay: $15.00 - $17.00 per hour Schedule: 10 hour shift 8 hour shift Monday to Friday Weekend availability COVID-19 considerations: Yes, mask is required. Ability to commute/relocate: Millbrae, CA 94030: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you a Notary? If not, can you become one in next 2 months? Education: High school or equivalent (Preferred) Language: English (Required) Work Location: One location

Created: 2025-11-15