Systems Engineer III

SYSTEMS ENGINEER IIIJob SummaryAs a Systems Engineer III, you will provide application and system support for some of the most critical and highest visibility applications within the LexisNexis Risk Solutions suite of products, servicing many of the largest companies across the globe. This position will entail responding to wide ranging issues by analyzing complex application, network, and database systems, within multi-tiered and multi-tenant environments, to find root cause, provide solutions, and recommend preventative measures. The right candidate will lead multiple technical projects, develop supporting tools and GUIs, and craft monitoring solutions not achievable via normal methods. Additionally, they will code complex scripts to automate tasks, improve efficiency, and replace legacy tools. The position will require working closely with other teammates, Development, QA, IT Operations and Customer Operations teams, as well as providing after hours and on-call support. When not responding to current issues or advancing projects, frequent tasks will include hardening systems, configuring new hardware, analyzing system and application performance, investigating escalated trouble tickets and mentoring junior engineers.Working with a team of conversant engineers, you will be engaged in issues and projects that will provide many opportunities to both widen and harden your skill sets, while encountering projects and issues both dynamic and rewarding.You will utilize your excellent communication abilities, advanced problem solving skills, and deep technical expertise, while working in a fast paced environment, with often changing priorities.Experience (US only) and Education3+ years of Systems Engineering experienceBS Engineering/Computer Science or equivalent experience requiredKey ResponsibilitiesRecommend and plan use of new system features and hardware for new products and servers to improve overall operation of system and productivity of staff.Demonstrate expertise and thorough understanding of major system components in completing assigned tasks (i.e., Databases, Load Balancers, Linux kernel, UNIX file system, and Windows infrastructure).Diagnose complex system problems using dumps, traces, and other diagnostics tools.Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc. Develop user mods for installation of customized existing routines, device drives, and other system modifications.Write commands or processes for execution under multiple system environments.Review job control/scripts developed by less-experienced staff members and assist in modifications of same for optimum performance and operation.Demonstrate understanding of system dump contents, system control block structures, all characteristics/features of hardware being used, and all system performance principles.Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.Demonstrate thorough understanding of all system components and of program products assigned to support.Demonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system.Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.Demonstrate problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.Develop lists/scripts for execution of commonly used processes and automation of simple tasks.Participate in an on-call rotation for afterhours and weekend support.All other duties as assigned.Technical SkillsSolid experience with Linux/UNIX (CentOS and RHEL) and java middlewareSolid experience with Apache, Tomcat, JBOSS, and WeblogicProficient with Windows Server 2012/2016/2019, along with IIS administrationStrong understanding of .NET/ASP application administration including Web, B2B, Client and BatchProficient with programming basics and scripting languages (C, Visual Basic, PowerShell, Bash or other)Strong grasp of networking fundamentals (LAN/WAN, DNS, DHCP, IPv4, Ports, Protocols)Experience with relational databases (MSSQL Server, MySQL, Oracle)Familiarity with web services and API technologiesExperience with performance monitoring and benchmarking toolsStrong knowledge of virtual server environments and thin clientAbility and willingness to mentor junior staff.Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.Advanced communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

Created: 2025-10-04