Service Technician

At HBC we have the job for you! Our Communication Technicians are responsible for providing customer support and maintenance to broadband customers in their homes and businesses. In this role you will have the opportunity to develop a robust skill set by splicing fiber cables and cutting terminals for new construction. We are looking for people to provide an exceptional ''HBC customer experience'' that is second to none. Responsibilities Include: Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations Maintain broadband system by testing to locate trouble, opening cable to replace or repair defective sections and closing or sealing cable Splices cable to protector devices and central office main distribution frame and splices drop cable to the central office cable system Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers Perform other duties as assigned Lift and carry up to 75 pounds Walk over all types of terrain in all kinds of weather while carrying tools and equipment including ladders Kneeling, crouching, crawling Work indoors in poorly ventilated areas such as attics during extreme heat Exposure to dust, dirt, noise, insects On-call schedules every 3 weeks You will need to have: Valid and Clean Drivers License 1 2 years of CATV or other relevant technical/electronic experience Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software Splice and repair fiber Knowledge and experience working with electronics, DC power, and fiber optic equipment Able to properly operate small hand tools, power tools, and test equipment Able to work independently and plan to complete projects Strong computer skills in Word and Excel Able to accurately measure distances using tapes or other measuring devices Able to differentiate between different sizes and colors of wires/cables Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances. Schurz Communications, HBC and its subsidiaries strategic objectives: We will attract, invest in, communicate with, and retain top talent. We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships. We will innovate, partner, experiment and create a better future together. We strive to continuously improve operating performance to ensure sustained growth.

Created: 2025-10-04