Availability Manager with Security Clearance

Who are we? Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives. Why Independent Software? We are focused on continual learning and evolution. We don''t do things because ''that''s the way we''ve always done things''; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer''s mission. We''ve been profitable year after year. We''re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better. What you will be doing: * Availability Managers man a 24/7 watch center that monitor enterprise networks, printers, and other services within the contract''s scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report. * Serves as the contract''s 24/7 POC for contact/interface with government leaders. * Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests. * Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs. * Participates in meetings with multiple contract, vendor partner, and government leaders. Participates in outage coordination and other operational support activities as required. * Engages leaders in global work centers to address operational concerns. Acts as tier one support to Call Manager and networks at varying classification levels to support field operations. Position Requirements: * High School and 5 years of customer service or Bachelor''s degree and one year of Help Desk * One or more years of related experience and have a Security + 8570 certification at the time of start * Must be able to work (Full time 2 pm -10 pm) or (Full Time 6 am -2pm) Physical Requirements: * Must be able to remain in a stationary position 50% * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. * The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations * Working with Data * Move about freely in a laboratory setting * Repetitive Motions Top Reasons to Work at Independent Software: * Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors. * You are not just a job title. That''s why we tip the work-life balance scale in your favor. It''s not about being billable, it''s about being valuable. * Whether you''re working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker''s. * We''re constantly researching and implementing the latest technology, so you''ve always got the right tools at your disposal. * As we''ve grown, we''ve retained that small company feel. When we say we have an open-door policy, we actually mean it. * Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we''ll listen. * Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential. * The work we do is exciting, critical stuff. No matter your role at Independent Software, you''re helping us keep the nation safe and secure. * We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees. * We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work. Benefits: * Competitive salary * 100% company paid BC / BS insurance premiums for family health, dental, and vision insurance plans * 401(k) retirement plan with company paid match of gross salary * A generous Paid Time Off and Holiday package * Lots of paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars. * We truly believe the right work-life balance can exist, and it''s here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you''re at your best the next time you walk through our doors. We do all we can to assure that happens every day. Independent Software is an Equal Opportunity Employer EOE, M/F/D/V. Clearance Required: TS/SCI with FSP

Created: 2025-10-04