Serve as a subject matter expert for all areas of AV, providing critical support, mentoring, and guidance to the IT HelpDesk.• Respond to all troubleshooting issues regarding AV equipment, properly evaluate issues and escalate those that are problems to management.• Responsible for maintaining the integrity of conference rooms, and training environments in multiple locations.• Execute solid customer service skills while acting as a liaison between the end user and other AV/IT personnel - provided by Dice