Help Desk/ Support Specialist with Security Clearance

Required Experience*High school diploma or equivalent is required*Requires a minimum of three full years of experience specific to the skill and must be reflected*Must be able to interface with individuals at all levels of the organization both verbally and in writing*Proficiency in the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint)*Must pay attention to detail, provide good customer service and remain alert at all times*Must have experience with CPC operating System & peripheral knowledge, basic understanding of PC to network connectivity, basic understanding of DHCP*Prior experience with cable testers, link runner/Flukes, COTS IT products and ticketing systems*Ability to analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications*Ability to analyze user needs and recommend appropriate hardware*Willingness to update knowledge and skills to keep up with rapid advancements in computer technology Additional Experience*Proficient in many facets of information technology requirements*The candidate should possess general business knowledge and soft-skills allowing them to be adaptable in a wide array of work environments. The candidate should have the willingness to participate in these type of activities when called upon to do so*Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Created: 2025-09-06