Help Desk Specialist

PRIMARY RESPONSIBILITIES: Resolve complex application/technical issues;Needs the ability to adapt and pick up new technology rapidly;Must be able to troubleshoot and understand upstream and downstream dependencies;Candidate will be an internal escalation point for the Support team;Must be able to be a team player and work within a small team enviorment;Respond to requests for application assistance via phone or electronically through tickets;Document, track and monitor problems to ensure timely resolution;Research questions using available information resources;Must be able to and willing to provide phone support to remote clients;On call phone support is a shared responsibility of the support team;Advise users on appropriate action and follow standard help desk procedures;POSITION REQUIREMENTS: Bachelors degree in (Business Management, Computer Science, or related discipline);SQL experience: must be able to understand, execute and use pre-built scripts;Great phone demeanor and strong customer service skills - posses a passion for helping first;Must be familiar with multiple browsers and how to troubleshoot issues within them;Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook);Strong and effective customer service skills, interpersonal, and conflict management skills;Strong organization, planning, communication, diplomacy, and presentation skills required. - provided by Dice

Created: 2025-10-04