Bell/Luggage Attendant

Overview Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.Responsibilities - Show guests to room assisting with their luggage. - Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. - Check luggage for hotel guests both for day and overnight. - Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. - Open doors and greet guests in a friendly and courteous manner. - Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. - Post the daily events board and entertainment board in the lobby. - Maintain an open communication line through all shifts by proper use of intershift log. - Deliver messages and valet to guest rooms. - Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. - May perform the duties of a valet as required. - Assist front desk with key inventory twice weekly. - Comply with attendance rules and be available to work on a regular basis. - Perform any other job related duties as assigned. About Us The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland''s history!Don''t meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse, inclusive and authentic workplace, so if you''re excited about this role but your past experience doesn''t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles within our organization!Don''t meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you''re excited about this role but your experience doesn''t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.

Created: 2025-10-04