Principal System Engineer I

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.When you click ''Apply'', you will need to click on ''Create Account''. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.SummarySummary The Principal Systems Engineer will be responsible for the overall systems and services in the Devices team that is part of Infrastructure domain. The purpose and objectives of the team is to provide an exceptional user experience across the suite of collaboration tools that is owned, supported, managed, and delivered by the team. The engineer will focus on implementation, integration, and deliveries in both the technical and business user aspect. The engineer plays a critical role in the lifecycle of services across Citrix as well as MDM tech stack which includes Jamf, Intune and SCCM, and other services owned by the Devices organization. Working across teams, the Principal Engineer will need ensure that its products and services are being deployed and consumed in an optimal way and mentor teams across the organization with product roadmaps, training and documentation, and support assistance as a product group team. The Principal Engineer will drive the roadmap for the Devices Squad.ResponsibilitiesWill work with the team to lead initiatives across service offering in the portfolio of applications.Establish automation solutions to streamline operational work for the team and across other teams using Devices services • Monitor and maintain the health of all services across the Devices offerings to provide highly available and reliable systems.Establishes product governance and solutions for Mac and Windows MDM environments and Citrix platform. This include Supporting the Virtual Desktop withing XenDesktop and XenApp.Responsible for building Citrix desktop images App Layers and Workspace Environment Management.Responsible for intake process for publishing applications in the Citrix environment.Works hand in hand with Information to ensure security standards and practices and in place to protect the service offerings and in accordance to our Information Security guidelinesManage Environments, Configurations, Integrations and Deployments for Devices technology stackAction and remediate cyber security threats identified to reduce exposure and company risk • Technologies and platforms within the Devices portfolio:Citrix On Premises and Cloud environmentsJamfMicrosoft IntuneSCCMStandard Applications managed by Devices SquadoAutoPilot/Zero TouchCarry on work through WFS Way of Working using Agile methodologies in a highly collaborative team approach. Participate in an on-call rotation within the team to ensure any urgent or business disruption is attended to according to the organization''s Critical Incident Management process License management across squad services ensuring the appropriate license level for cost-efficiencies.Requirements6 to 8+ years delivering products and services under a Senior Engineer or similar role.Bachelor''s degree in engineering, information technology, or related discipline (significant work experience may be considered in lieu of degree)Experience with MDM technologies in a global organization.Good understanding of key Agile concepts and/or experience Agile environment.Experience with virtualization technologies - Citrix Cloud preferredExperienced with installing, configuring and managing a Citrix Virtual Apps and Desktops environment and managing on-premises Citrix as well as Citrix Cloud management plane.AWS PractitionerExperience with Autopilot and Zero Touch • Expert in scripting using PowerShell (and other tools) to deliver automated and consistent results across the stack.Experience working in a DevOps environment.Critical thinker, handles complex issues and engages team members when assistance is neededHighly organized and able to manage and work from a prioritized list of planned activities for the teamGood understanding of how to manage multizone environments spanning multiple locations with configurations around StoreFront, the Delivery Controllers, and HDX.Excellent verbal communications and written documentation skillsStrong change management experience backed up by customer focusHigh standard of organizational skills and strong attention to detailProvides leadership, coaching, and mentoring to members of the teamSigns That You''re a Strong Candidate:You focus on the overall excellent customer experience rather than only on technologyYou inspire confidence, motivation, and creativity in a team environmentYou show caring and understandingYou seek out clarification and embrace the unknown without needing directionYou seek and utilize feedback positively • Excellent follow-throughSuperior communication skills, both verbal and written and the ability to interact well with diverse personalities and working styles in a team environmentAbility to analyze, explain and document methodicallyAbility to multi-task and manage time amongst clientsFlexibility and ability to bounce between projects quicklyStrong ethics in the context of business and information security''IND123''

Created: 2025-10-04