Junior IS Technician

Join a global professional services leader. We are committed to solving the world''s biggest challenges in the areas of water, energy and urbanization. We are currently looking for a Junior IS Technician to join our Information Services team in the US Southeast region. In this opportunity you will provide client focussed technical support and service on supported GHD technologies, applications and platforms to enable the delivery of work to GHD''s clients. The successful candidate will have the following responsibilities: Complete work you''re leading via the ticketing system, Manager and other sources to meet or exceed service levels Effective diagnosis and resolution of client issues to minimise recurrence Maintain professional, friendly and positive interactions with clients at all times Accurately update and/or log all tasks/client requests in the ticketing system Optimally prioritise tasks to ensure service levels/deadlines are met Keep your manager updated on job status, potential issues and other relevant info Partner concern and communication of incidents to other relevant internal IS teams Report identified risks to your manager in accordance with the GHD Risk Management Framework Work multi-functionally with ISHELP and build productive and encouraging collaborations with other IS teams Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols Build good relationships with clients in your office/region Take opportunities to educate and mentor clients to increase their technical skills and encourage self-service Continually build your knowledge of GHD''s business and technologies and keep up to date on industry trends and technologie What you will bring to the team: Strong ability to learn Strong analysis and problem solving skills Good communication skills (verbal and written) Proactive teammate with desire to learn Flexibility with work hours and travelling to other locations if required Prefer (but not require) a Bachelor''s Degree in Computer Science/Information Technology or equivalent experience 0 to 2 years experience in a helpdesk/desktop support role or in a large and/or global professional services organisation Industry Certification (ie ITIL, MSCE) is a plus As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status LI-KM2 Why GHD?Being the best we can be is in our culture. We are a family of smart, innovative and creative problem solvers. In our employee-owned company, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come.Our commitment to youCommitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another. We will support your needs by giving you the tools to do your best work and then recognise achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business.Who we areWe are committed to solving the world''s biggest challenges in the areas of water, energy and urbanisation . GHD is a global professional services company that is a leader in engineering, construction and architectural expertise. Established in 1928, we remain wholly owned by our people. We are 10,000+ diverse and skilled individuals, yet we are proudly ''One GHD'' across more than 200 offices, spanning five continents - Asia, Australia, Europe, North and South America, and the Pacific region. Delivering extraordinary social and economic outcomes, we are passionate about building lasting relationships with our partners and clients. COVID Policy: Prospective and/or new employees are required to adhere with GHD''s US vaccination policy and any applicable government regulations related to COVID-19. Individuals hired for GHD positions that require in-person interactions with GHD Clients, or in-person visits to, or work at, GHD Clients sites, must comply with Client imposed requirements, including, in some instances, being fully vaccinated against COVID-19. GHD complies with federal, state, and local laws with regard to accommodations related to this policy.

Created: 2025-10-04